Kent County Council (21 015 946)

Statement Closed after initial enquiries Transport 16-Mar-2022

Summary: We will not investigate this complaint about how the Council completed a blue badge assessment for Mr X. That is because Mr X has appealed to a government minister about the Council’s decision therefore it is outside of our jurisdiction.

London Borough of Newham (21 014 585)

Statement Upheld Transport 15-Mar-2022

Summary: The Council acknowledged an error in processing Mr X’s application for a blue badge. It apologised to him and awarded him a blue badge. The investigation will be discontinued.

Luton Borough Council (21 015 746)

Statement Closed after initial enquiries Transport 14-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not eligible for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

West Sussex County Council (21 004 687)

Statement Upheld Transport 11-Mar-2022

Summary: Mr X complained about the Council’s decision to refuse his application to renew his blue badge. The Ombudsman found fault causing injustice because the Council failed to properly consider Mr X’s appeal. The Council agreed to arrange a mobility assessment for Mr X.

Sheffield City Council (21 009 356)

Statement Upheld Transport 10-Mar-2022

Summary: Mr F complains about the Council’s decision to refuse his application for a blue badge. Following contact from the Ombudsman the Council reviewed Mr F’s case and has now issued him with a badge. We are satisfied this remedies the injustice he was caused.

West Sussex County Council (21 010 375)

Statement Not upheld Transport 28-Feb-2022

Summary: Mrs H has complained the Council has not awarded her with a Blue Badge despite her disabilities. We have found no evidence of fault by the Council in how it considered Mrs H’s application. This is because the evidence suggests the Council properly considered the eligibility requirements and supporting guidance governing the assessment for issuing a Blue Badge. Absent a finding of fault, we cannot by law question the merits of the Council’s decision to refuse a Blue Badge. That said, the Council has offered to undertake a further review of Mrs H’s application. Further investigation would not lead to a different or improved outcome.

London Borough of Ealing (21 014 850)

Statement Closed after initial enquiries Transport 24-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision not to award a Blue Badge. This is because the Council has offered to do a further assessment and it is unlikely we could add to the Council’s response.

London Borough of Bromley (21 007 948)

Statement Not upheld Transport 23-Feb-2022

Summary: There is no evidence of fault in the way the Council reached its decision not to award another Blue Badge to Ms X.

Cambridgeshire County Council (21 006 759)

Statement Not upheld Transport 21-Feb-2022

Summary: Mr X complained about the Council’s decision not to issue him a blue badge. He also said this decision discriminated against him as a disabled person. There was no fault in how the Council considered Mr X’s blue badge application. It also had due regard to its duties under the Equality Act 2010 when considering Mr X’s blue badge application.

East Riding of Yorkshire Council (21 014 950)

Statement Closed after initial enquiries Transport 10-Feb-2022

Summary: We will not investigate this complaint that the conditions of the Council’s travel pass scheme does not allow her to use the trains for free. This is because the complainant has been using a travel pass with this condition imposed since 2014. This complaint is therefore late and I see no reason why it could not have been raised sooner.