Archive has 72 results
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Statement Upheld Transport 28-Mar-2022
Summary: Mr B complains the Council has not properly assessed his eligibility for a Blue Badge. The Council considered the evidence Mr B provided but it told Mr B that he could not provide information from his GP and this was fault. The Council has agreed to apologise to Mr B. The Council agreed to allow Mr B to send in further evidence and to provide him with an assessment to consider that evidence.
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London Borough of Hackney (21 013 452)
Statement Upheld Transport 24-Mar-2022
Summary: Mr C complained on behalf of Mr B, about the implementation of School Street Zones and Low Traffic Neighbourhoods. He said the process had failed to recognise the impact on disabled people with restricted mobility. The Council also took too long to grant him exemptions for particular streets, insisted on individual applications for exemptions and delayed in sending him the correct blue badge. We found the Council delayed in granting exemptions to Mr B and had not provided a quicker route for exceptional situations. The Council has agreed to pay Mr B £200 and has improved its procedure.
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London Borough of Harrow (21 015 796)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.
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Essex County Council (21 016 095)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant is no longer eligible for a Blue Badge. This is because there is insufficient evidence of fault by the Council.
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Leeds City Council (21 016 742)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has offered to review the case and do an in-person mobility assessment. It is unlikely an investigation would lead to a different outcome.
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Sheffield City Council (21 016 866)
Statement Closed after initial enquiries Transport 21-Mar-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will do a face-to-face to mobility assessment and it is unlikely an investigation would lead to a different outcome.
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Nottinghamshire County Council (21 006 708)
Statement Upheld Transport 18-Mar-2022
Summary: Mr B was unable to make an online application for a Blue Badge because of his disability. There was fault in the Council’s failure to offer an alternative way to apply for Mr B. The Council has already remedied this fault as it offered a telephone application to Mr B on the following day. The Council has also changed its procedures to allow telephone applications.
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Brighton & Hove City Council (21 009 357)
Statement Not upheld Transport 18-Mar-2022
Summary: Mr B complained that the Council unreasonably refused his application for a blue badge. We did not find fault with the actions of the Council.
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London Borough of Lambeth (21 016 850)
Statement Closed after initial enquiries Transport 17-Mar-2022
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council has offered to review the case and do an in-person mobility assessment. It is unlikely an investigation would lead to a different outcome.
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Kent County Council (21 015 946)
Statement Closed after initial enquiries Transport 16-Mar-2022
Summary: We will not investigate this complaint about how the Council completed a blue badge assessment for Mr X. That is because Mr X has appealed to a government minister about the Council’s decision therefore it is outside of our jurisdiction.