Archive has 266 results
-
Statement Closed after initial enquiries Residential care 31-Jan-2022
Summary: We will not investigate Miss X’s complaint about her father’s care home not acting on her request to amend his newspaper order. This is because the remaining injustice complained about is not significant enough to justify an investigation.
-
Porthaven Care Homes No 3 Limited (21 000 792)
Statement Upheld Residential care 28-Jan-2022
Summary: Mr X complained Porthaven Care Homes No 3 Limited (the Care Provider) failed to provide adequate care to his wife, Mrs X during her respite stay for ten nights in the autumn of 2020. We found the Care Provider failed to identify an illness Mrs X was suffering from and to administer medicine in good time. We also found fault in the Care Provider’s record keeping. The Care Provider agreed to apologise to Mr X and pay him £150 to recognise the uncertainty and distress caused to him.
-
Statement Closed after initial enquiries Residential care 25-Jan-2022
Summary: We will not investigate this complaint about the end-of-life care provided to the complainant’s mother (Mrs Y). Further investigation by the Ombudsman would be unlikely to add anything to the Care Provider’s response or make a different finding. Sadly, Mrs Y has passed away, so we could not provide her with a remedy even if we investigated and found evidence of fault causing injustice.
-
Mont Calm Margate (21 013 888)
Statement Closed after initial enquiries Residential care 25-Jan-2022
Summary: We will not investigate Mr B’s complaint about his father’s, Mr C’s Care Provider. This is because further investigation by the Ombudsman could not add to the Care Provider’s response or make a different finding.
-
T.L. Care (Havering) Limited (21 001 753)
Statement Upheld Residential care 25-Jan-2022
Summary: The Care Provider failed to seek authorisation from Mrs X before disposing of two chairs belonging to her uncle.
-
Richmond Villages Operations Limited (21 013 380)
Statement Closed after initial enquiries Residential care 20-Jan-2022
Summary: We will not investigate Mrs Y’s complaint, made on behalf of Mrs X, about Mrs X’s residential care. The care provider has offered a remedy for the matters complained of which is in line with the remedy we would have recommended had we investigated. We will not investigate Mrs Y’s complaint about the care provider’s complaint-handling process because we are not investigating the core issue which gave rise to the complaint.
-
Abbotsfield Residential Care Home (21 013 454)
Statement Closed after initial enquiries Residential care 20-Jan-2022
Summary: We will not investigate this complaint about information Mrs X was given by the Care Provider about why she could not visit her father at his care home. The Care Provider has accepted it gave Mrs X wrong information and there is nothing further we could achieve from an investigation.
-
The Orders Of St. John Care Trust (21 000 167)
Statement Upheld Residential care 20-Jan-2022
Summary: There was fault in the way the Home communicated with Mrs B and provided her with updates. The Home has agreed to apologise to Mrs B and pay her a small sum to reflect the distress caused.
-
Harbour Healthcare Ltd (21 012 387)
Statement Closed after initial enquiries Residential care 19-Jan-2022
Summary: We will not investigate this complaint about the Care Provider moving Mrs Y to a first-floor room during renovations. The complaint is late, and there is not a good reason Mrs X did not complain sooner.
-
Statement Closed after initial enquiries Residential care 17-Jan-2022
Summary: Summary: We will not investigate Mrs B’s complaint about her late father’s Care Provider. This is because we could not make a finding of the kind Mrs B wants even if we investigated. We could not now provide a remedy for any fault an investigation might uncover as Mr D is deceased,