Residential care


Recent statements in this category are shown below:

  • Premier Care Homes Limited (17 006 661)

    Statement Closed after initial enquiries Residential care 11-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about re-imbursement of care fees. This is because there is nothing that we could add to the Care Home's response and nothing further that could be achieved.

  • Lancashire County Council (16 017 896)

    Statement Closed after initial enquiries Residential care 11-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's late complaint about care her now deceased husband, Mr A, received from his care provider between December 2015 and February 2016. This is because it is unlikely he could add to or make a different finding to that of the Council's investigation into the matters.

  • Royal Bay Care Homes Limited (16 014 625)

    Statement Upheld Residential care 11-Sep-2017

    Summary: The Care Provider took action to ensure that Mrs X received medical attention, but the evidence suggests that it only took this action because Mr Y insisted on it. Mrs X's condition was serious enough to require hospital admission; however, this was not the Care Provider's fault, and swifter action would, in all likelihood, have led to the same outcome. As a result, I do not consider it appropriate to recommend a remedy for Mrs X. Nonetheless, the Care Provider should take steps to ensure it acts more quickly in future.

  • Hayes Cottage Nursing Home Ltd (16 017 793)

    Statement Upheld Residential care 08-Sep-2017

    Summary: The complaint is about a care provider's refusal to repay a resident Funded Nursing Care (FNC) payments it received from the NHS. I have upheld this complaint because the contract was not in line with relevant guidance and this caused injustice. The Care Provider agreed to issue new contracts with clearer terms, but has not yet done so. It has accepted my recommendation to ensure that all residents are placed on the new contract within three months of the date of this decision and apologise for the confusion caused.

  • Knowsley Metropolitan Borough Council (17 000 473)

    Statement Not upheld Residential care 07-Sep-2017

    Summary: There is no fault by the Council in the way it carried out a best interest decision on Mr Y's care needs. The Council has investigated Mrs X's concerns about the standard of Mr Y's care at a care home and taken suitable action to resolve some of her concerns.

  • Waterside Lodge (17 006 415)

    Statement Closed after initial enquiries Residential care 06-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the reimbursement of fees by a care home. This is because we are unlikely to find evidence of fault in the Care Home's actions.

  • Sunderland City Council (17 001 938)

    Statement Upheld Residential care 06-Sep-2017

    Summary: The Council cannot provide evidence that it explained properly the implications for Mr J of moving into the care home as a self-funder. It acknowledges its failings and has taken action to address the shortcomings in its processes. It now agrees to guarantee funding the full cost of Mr J's care home placement when his assets fall below the upper threshold.

  • Ranc Care Homes Limited (16 015 678)

    Statement Upheld Residential care 01-Sep-2017

    Summary: The Care Home failed to keep accurate records during
    Mr Y's two-week respite stay and it failed to investigate a concern raised by Mrs X about medication being on the floor in Mr Y's room. The Ombudsman recommends the Care Home apologises and pays £100 each to Mr Y, Mrs Y and Mrs X to acknowledge the uncertainty and distress caused by fault. The Ombudsman recommends the Care Home pays an additional £50 to Mrs X to acknowledge the time and trouble of pursuing her complaint. The Ombudsman also recommends the Care Home arranges staff training and monitors record-keeping.

  • The Grange (Chertsey) 2002 Ltd. (17 006 729)

    Statement Closed after initial enquiries Residential care 01-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the way the care provider treated her and her father, Mr B. This is because it is unlikely he could add to the care provider's response or make a different finding even if he investigated.

  • Worcestershire County Council (17 006 098)

    Statement Closed after initial enquiries Residential care 01-Sep-2017

    Summary: The Ombudsman will not investigate this complaint. This is because the complaint has been made late and there are no good reasons for us to investigate now.

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