Archive has 266 results
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Statement Upheld Residential care 14-Feb-2022
Summary: The care provider failed to provide proper care and treatment to the late Mrs X and did not protect her from abuse. It also failed to carry out a proper investigation of Ms A’s complaints. The care provider should now offer Ms A a sum as detailed below. It has confirmed its improvements to care quality.
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Mrs Sushma Nayar and Vipin Parkash Nayar (20 014 457)
Statement Upheld Residential care 11-Feb-2022
Summary: We will not investigate this complaint about charges for residential care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome an investigation could achieve because the Care Provider has agreed to the complainant’s request for a refund.
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Brighterkind (Granby Care) Limited (21 006 026)
Statement Upheld Residential care 11-Feb-2022
Summary: Mr X complained about the care provided to his mother Mrs Y at the care provider’s care home. There was fault as there were delays in answering her call bell, in sorting her email access and in discussing her meal preferences. The care provider has agreed to apologise and pay Mrs Y £200 to acknowledge the distress and frustration this caused. There was no fault in its involvement in arranging a wheelchair. I have not investigated the care provider’s refusal to accept Mrs Y back after a hospital admission as it is unlikely I would find fault as Mrs Y’s needs had changed.
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Friends of the Elderly (21 014 110)
Statement Closed after initial enquiries Residential care 10-Feb-2022
Summary: We will not investigate Mrs X’s complaint about the quality of care her mother received when she was a resident of Bradbury Court. That is because we could not add anything to Friends of the Elderly’s previous investigation and further investigation would not lead to a different outcome.
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Lincolnshire County Council (21 013 507)
Statement Closed after initial enquiries Residential care 10-Feb-2022
Summary: We will not investigate Mrs X’s complaint about how the Council managed contact with her. There is not enough evidence this issue alone would amount to fault and we cannot consider the substantive issue it relates to, which is her contact with her sister.
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Rochdale Metropolitan Borough Council (20 014 052)
Statement Upheld Residential care 07-Feb-2022
Summary: Mr B and Mr C complain about the care their late mother Mrs D received from a Council-funded care home, from district nurses and from a mental health outreach team. They also complain the Council delayed re-assessing her needs. We found the Home failed to properly manage Mrs D’s leg condition and her continence needs. The Home and Council delayed too long in arranging to re‑assess Mrs D’s care needs. Mrs D is likely to have suffered preventable harm and distress due to these faults. The Council has agreed to apologise to Mr B and Mr C for the distress they have suffered, and to work with the Home to make service improvements. We did not find fault in Mrs D’s care from the district nurses or mental health outreach team.
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Anchor Hanover Group (21 006 626)
Statement Upheld Residential care 04-Feb-2022
Summary: Care provided to Mrs Y in a residential care home was below an acceptable standard. The care home failed to keep Mrs Y safe, and consequently she sustained a serious injury. The Care Provider has accepted failings in its practice; however, it has not offered an appropriate remedy for the distress caused.
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Cumbria County Council (21 005 015)
Statement Upheld Residential care 03-Feb-2022
Summary: Ms X complains the Council was at fault as it failed to ensure the safety of her mother Mrs Y, while resident in a care home as she was attacked by another resident. We found no fault by the Council in the way it ensured Mrs Y’s safety and carried out a safeguarding referral. We found fault by the Council as it delayed responding to Ms X’s complaints about the matter. The Council has accepted it was at fault. It has already apologised which is suitable action for it to take so we have completed our investigation.
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Summerfield Private Residential Home Limited (21 013 860)
Statement Closed after initial enquiries Residential care 03-Feb-2022
Summary: We will not investigate Ms B’s complaint about the care provided to her late father, Mr C. This is because it is unlikely we could make a finding of the kind Ms B wants or add to the Care Provider’s response. We cannot provide a remedy to Mr C for any injustice caused by fault which an investigation might uncover because he is deceased.
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Slough Borough Council (21 013 365)
Statement Closed after initial enquiries Residential care 31-Jan-2022
Summary: We will not investigate Mr B’s complaint about the Council moving him to a different home. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.