Archive has 266 results
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Caring Homes (TFP) Group Ltd (21 013 465)
Statement Closed after initial enquiries Residential care 09-Mar-2022
Summary: Mrs X complained about the way the Care Provider treated her and the care it provided to her grandmother. We will not investigate Mrs X’s complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add to the Care Provider’s response or achieve the outcomes Mrs X wants.
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Durham County Council (21 015 754)
Statement Closed after initial enquiries Residential care 08-Mar-2022
Summary: The Ombudsman will not investigate Mr X’s complaint about the care his mother received. This is because an investigation would be unlikely to add anything to the response Mr X has already received or achieve the outcomes he would like.
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London Borough of Enfield (21 003 566)
Statement Not upheld Residential care 07-Mar-2022
Summary: We have discontinued our investigation of this complaint, about the standards of care the complainant has experienced in a care home. This is because we cannot add anything to the Council’s response or achieve the outcome the complainant’s representative seeks.
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Kent County Council (21 004 314)
Statement Not upheld Residential care 07-Mar-2022
Summary: Ms X complained about poor care provided to her late father, Mr Y, and poor communication by a Council-commissioned care home. The Council was not at fault.
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Kent County Council (21 016 297)
Statement Closed after initial enquiries Residential care 07-Mar-2022
Summary: Mrs X complained about poor communications from the Care Provider the Council commissioned. She also said the Care Provider had failed to return some of her husband’s possessions. We will not investigate Mrs X’s complaint. This is because the Council arranged for the Care Provider to contact Mrs X directly to resolve any outstanding issues. This remedies the remaining injustice to Mrs X and it is unlikely an investigation could achieve anything more.
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Statement Upheld Residential care 07-Mar-2022
Summary: Mrs Y complained about the quality of care provided to Mr X by Shire House, on behalf of the Council. We have found fault by Shire House in its care of Mr X, in failing to keep accurate records, properly monitor his food and fluid intake and assess the risk to his health or the need for further medical intervention. This fault caused injustice which the Council has agreed to remedy by making a payment to Mrs Y to reflect the distress, time and trouble caused to her and her family, apologising and providing evidence of the action taken to improve Shire House’s service.
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Lancashire County Council (21 016 015)
Statement Closed after initial enquiries Residential care 04-Mar-2022
Summary: We will not investigate this late complaint about Mr X’s residential setting being unable to meet his needs from 2015 to 2017. There is not a good reason Mrs X did not complain sooner.
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Solihull Metropolitan Borough Council (21 003 469)
Statement Upheld Residential care 03-Mar-2022
Summary: the complainant complained about the poor quality of care, commissioned by the Council at Tanworth Court Care Home, Tanworth Lane, Solihull and the Council’s handling of a safeguarding investigation. The Council says it took suitable action, but recognised faults in its handling of the safeguarding investigation. We found the Council at fault for the standard of care and in the conduct of the safeguarding investigation. The Council has agreed a remedy.
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The Check House Limited (21 015 583)
Statement Closed after initial enquiries Residential care 03-Mar-2022
Summary: We will not investigate this complaint about Mrs C’s Care Provider refusing to allow Mr B to visit her. This is because the Court of Protection are determining where Mrs C should live, and Mr B can ask the court to consider his views about visiting her.
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Gracewell Healthcare 3 Limited (21 007 184)
Statement Upheld Residential care 02-Mar-2022
Summary: The Care Provider reimbursed Mrs Y a significant amount of the care fees paid in acknowledgment of her complaint about poor care. This is a satisfactory remedy.