London Borough of Brent (20 011 113)

Statement Not upheld Other 15-Nov-2021

Summary: Mr X complained the Council improperly carried out adaptations he needed to safely walk around in his garden. He said the Council’s actions have caused him inconvenience. There was no fault in the Council’s management of the adaptations.

Brighton & Hove City Council (21 009 472)

Statement Closed after initial enquiries Other 11-Nov-2021

Summary: We will not investigate this complaint about the way an advocacy firm represented Mr X’s father’s views. This is because the report was considered by the Court of Protection and we cannot investigate what happened in court.

Northumberland County Council (21 008 788)

Statement Closed after initial enquiries Other 11-Nov-2021

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s personal information. This is because the Information Commissioner’s Office is the body best placed to deal with data protection issues.

Sefton Metropolitan Borough Council (21 008 367)

Statement Closed after initial enquiries Other 10-Nov-2021

Summary: We will not investigate this complaint about a social worker and the right to erasure request of their report. This is because the Information Commissioners Office and Social Work England would be best placed to consider Mrs X’s complaints and we cannot achieve the outcome she is looking for.

St Helens Metropolitan Borough Council (21 008 695)

Statement Closed after initial enquiries Other 09-Nov-2021

Summary: We will not investigate this complaint about a late payment to Mrs B’s estate. This is because there is not enough evidence of fault with the action taken by the Council and further investigation could not add to the Council’s response.

North Northamptonshire Council (21 008 247)

Statement Closed after initial enquiries Other 03-Nov-2021

Summary: We will not investigate Mr B’s complaint about the Care Provider’s lack of response to his concerns about the poor care Mr C received. This is because there is no significant injustice to Mr C from the actions of his Care Provider warranting an Ombudsman investigation.

Middlesbrough Borough Council (21 008 256)

Statement Upheld Other 03-Nov-2021

Summary: We will not investigate this complaint about lack of care Mrs C received. This is because we could not add to the Council’s response and are satisfied any injustice to Mrs C has been remedied through the additional processes and procedures the Council has put in place.

Arc En Ciel Support Ltd (21 008 490)

Statement Closed after initial enquiries Other 02-Nov-2021

Summary: We will not investigate this complaint about the care provider. This is because the complainant does not have consent or standing to complain on behalf of the care provider’s residents.

London Borough of Wandsworth (21 004 351)

Statement Closed after initial enquiries Other 02-Nov-2021

Summary: We will not investigate this complaint about an error by the Council in collecting direct debt payments for its telephone alarm helpline service. This is because an investigation would be unlikely to lead to an outcome significantly different to that already provided by the Council.

The Disabilities Trust (21 008 329)

Statement Closed after initial enquiries Other 01-Nov-2021

Summary: We cannot investigate this complaint about charitable gifts. This is because we cannot consider matters which are not in connection with the provision of care and support.