East Sussex County Council (24 022 456)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of charging issues for a resident at her care home up to 2022. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

London Borough of Lambeth (24 012 786)

Statement Upheld Other 02-Jun-2025

Summary: LGSCO finds the Council was at fault for failing to consider Ms X’s needs arising from her disability when replacing her shower. The Housing Ombudsman finds maladministration in the Council’s handling of Ms X’s reports of repairs. Both Ombudsmen find fault in the Council’s complaint handling. To remedy the injustice to Ms X, the Council has agreed to apologise, replace Ms X’s shower, make payments and act to improve its service.

Solihull Metropolitan Borough Council (24 021 649)

Statement Closed after initial enquiries Other 27-May-2025

Summary: We will not investigate Mrs X’s complaint about her late mother Mrs Y’s respite stay in a care home part-funded by the Council. An investigation would not lead to a different outcome nor achieve a worthwhile outcome and we cannot achieve the outcome Mrs X seeks from her complaint.

Durham County Council (24 020 418)

Statement Closed after initial enquiries Other 26-May-2025

Summary: We will not investigate Miss X’s complaint about the Council not providing her with direct payments, under section 117 of the Mental Health Act 1983, to enable her to buy herbal supplements/remedies. This is because there is insufficient evidence of fault.

Kent County Council (24 018 700)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s case. There is insufficient evidence of fault by the Council as it has not had involvement with Mr X since 2019. Events from the period when it was involved are too late for us to investigate.

Durham County Council (25 000 571)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate this complaint about how the Council handed Miss X’s report of her broken door. This is because we could not achieve anything significantly more.

London Borough of Haringey (24 013 161)

Statement Upheld Other 19-May-2025

Summary: Mr J complained about the way the Council cleaned his property and dealt with his belongings. We found fault in record keeping but this did not cause significant injustice to Mr J. There was no fault by the Council in the other parts of the complaint.

London Borough of Ealing (24 015 556)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate this complaint about the conduct of a social worker. That is because the complaint is late.

Stockport Metropolitan Borough Council (24 019 347)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We cannot investigate this complaint about behaviour when collecting telecare equipment, because the Council is not responsible for the issues raised. The body that is responsible is not in our powers to investigate.

Birmingham City Council (25 001 009)

Statement Closed after initial enquiries Other 15-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not supporting him because there is not enough evidence of fault or significant injustice.