Other


Recent statements in this category are shown below:

  • Cornwall Council (23 015 384)

    Statement Closed after initial enquiries Other 13-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to consider his complaint about his employer, a care provider. This is because an investigation by this office would not be able to add to the response the Council has already provided which explains this is an employment matter between Mr X and his employer and not for the Council.

  • Cumberland Council (23 008 426)

    Statement Not upheld Other 08-Feb-2024

    Summary: Mr X complained to the Ombudsmen about the actions of Cumberland Council and Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust, relating to his mental health care. We did not uphold Mr X’s complaint as we found no fault in the organisations’ actions.

  • Devon County Council (23 013 698)

    Statement Closed after initial enquiries Other 08-Feb-2024

    Summary: We will not investigate Mrs Y’s complaint that the ICB failed to pay interest when it refunded nursing home payments made by Mrs Y’s mother, Ms X. Mrs Y also complained the Council and the ICB’s communication about this was poor. During our consideration of the complaint, the ICB apologised, offered to pay interest to Ms X, and said it would improve services. The Council accepted shortcomings in how it handled Mrs Y’s enquiries about the payment, and it addressed this by apologising and providing staff training. The Council and ICB have provided a reasonable remedy to the complaint, and an investigation would be unlikely to add anything further for Mrs Y.

  • Sunderland City Council (23 012 909)

    Statement Closed after initial enquiries Other 07-Feb-2024

    Summary: We will not investigate Mr X’s complaint about a meeting he attended in early 2022. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.

  • Westminster City Council (23 014 724)

    Statement Closed after initial enquiries Other 05-Feb-2024

    Summary: We will not investigate this complaint about the Council’s refusal to provide Mrs B with information about Ms D. This is because we could not add to the Council’s response or make a different finding of the kind Mrs B wants.

  • Kent County Council (23 013 928)

    Statement Closed after initial enquiries Other 29-Jan-2024

    Summary: We will not investigate Mr X’s complaint about delays in the Council providing information he requested about a friend’s care. He also complains about the Council’s decision not to uphold his complaint. This is because an investigation would not lead to different findings or outcomes. In addition, the accepted fault has not caused Mr X significant injustice.

  • Cambridgeshire County Council (23 010 468)

    Statement Closed after initial enquiries Other 29-Jan-2024

    Summary: We will not investigate this complaint about the care provided to Mr X when he was resident in a care home that acting on behalf of the Council. This is because an investigation would be unlikely to achieve anything further to what has been achieved through the local resolution process.

  • Cheshire East Council (23 013 557)

    Statement Closed after initial enquiries Other 26-Jan-2024

    Summary: We will not investigate this complaint about adult care services because there is not enough evidence of fault to justify investigating and any injustice caused is not significant enough to justify our involvement.

  • London Borough of Brent (22 004 630)

    Statement Upheld Other 22-Jan-2024

    Summary: Ms Y complained the accommodation the Council and ICB arranged for her brother, Mr X, as part of his Section 117 aftercare was unsuitable for his needs. We found fault with the Council and ICB in terms of a delay in acting on concerns Ms Y raised about the placement. We also found fault with lack of mental health care and support provided to Mr X by the Trust during the same period. The Council, ICB and Trust have agreed to provide an appropriate remedy for the injustice caused.

  • Bristol City Council (23 009 326)

    Statement Closed after initial enquiries Other 18-Jan-2024

    Summary: We will not investigate Mrs B’s complaint about the way her mother, Mrs C, was discharged from a rehabilitation unit, and about her admission to and the discharge from hospital. This is because we would be unlikely to add to the responses Mrs B has already received from the organisations.

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