Recent statements in this category are shown below:

  • Surrey County Council (17 008 049)

    Statement Closed after initial enquiries Other 12-Sep-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's failure to respond to her complaint about its handling of her late father's finances. This is because the Office of the Public Guardian (OPG) investigates concerns about deputies and it would be reasonable for Mrs A to ask the OPG to consider her complaint.

  • London Borough of Tower Hamlets (16 015 437)

    Statement Upheld Other 11-Sep-2017

    Summary: There was six months unreasonable delay by the Council in arranging specialist carers for Mr C, who has substantial physical and mental health problems as a result of a brain injury. The Council has agreed to apologise to Mr C, pay him £500 for the injustice he has experienced as a result of that delay, take steps to put in place the service provision agreed, and revise its procedures.

  • Northamptonshire County Council (17 006 928)

    Statement Closed after initial enquiries Other 07-Sep-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council making a charge for acting as an appointee for Mr Y. Mr X may take the case to the Council's waiver panel which can review the position.

  • Aspire Living Limited (17 007 694)

    Statement Closed after initial enquiries Other 07-Sep-2017

    Summary: The Ombudsman cannot investigate Mr D's complaint that the care provider left his daughter behind after a day trip. This is because the care is not a regulated activity under the Health and Social Care Act 2008.

  • Salford City Council (17 007 131)

    Statement Closed after initial enquiries Other 06-Sep-2017

    Summary: The Ombudsman will not investigate Mr C's complaint about the way the Council has dealt with problems with his stair lift. We could not achieve any worthwhile outcome for Mr C.

  • Lincolnshire County Council (17 003 373)

    Statement Not upheld Other 05-Sep-2017

    Summary: The Ombudsman has completed the investigation because it is unlikely we would find fault causing significant injustice about the Council's removal of Ms C from her home.

  • Stockport Metropolitan Borough Council (16 017 363)

    Statement Upheld Other 05-Sep-2017

    Summary: There was delay in seeking medical advice following the report of a pressure sore, there was a lack of clarity in the support plan in describing Miss B's need for support with transfers, there was delay by the Council in responding to Mr B's complaint. To provide a remedy to Mrs B and Miss B the Council will pay Mrs B £200.

  • London Borough of Hillingdon (16 003 370)

    Statement Upheld Other 04-Sep-2017

    Summary: There have been faults by the Council over the way it has met Mr X's care needs. However, I cannot say these faults have caused Mr X injustice. If Mr X wants the Council to go on meeting his needs he will have to co-operate with a re-assessment of his needs.

  • Stockport Metropolitan Borough Council (16 012 853)

    Statement Upheld Other 31-Aug-2017

    Summary: There is no fault in the Council's decision that it has commissioned enough care from FitzRoy Support to meet the needs of the residents of Orchard Court. There was fault by FitzRoy Support when it was acting on behalf of the Council in the provision of care when it was not providing two members of staff between 7 and 9 am. The Council will apologise to the residents and their families and pay each resident £100 in recognition of the failings and the difficulties it caused them.

  • The Brendoncare Foundation (17 005 937)

    Statement Closed after initial enquiries Other 31-Aug-2017

    Summary: The Ombudsman will not investigate this complaint. This is because we are unlikely to achieve anything further to add to the investigation already provided by the Care Provider.