Derbyshire County Council (21 001 980)

Statement Upheld Other 30-Nov-2021

Summary: Miss Z has made a complaint on behalf of her aunty (Mrs X) who has care needs which are met by the Council. Miss Z says a care worker used a racist term when visiting Mrs X which caused her serious distress. She also says the care was withdrawn in response to complaints made on the subject. We found the Council was at fault in relation to the term used by the care worker. However, the evidence suggests Mrs X was not caused serious distress or harm by the fault and so there is no injustice to remedy. We have not identified any fault in relation to the allegation that care was withdrawn in response to Miss Z’s complaint about the term used.

London Borough of Hillingdon (21 010 857)

Statement Closed after initial enquiries Other 26-Nov-2021

Summary: We will not investigate this complaint about the Council’s response to her complaint under whistleblowing legislation. This is because the Council is not a prescribed body that can deal with such complaints and so it is unlikely we would find fault in its response to the complaint.

Newcastle upon Tyne City Council (21 010 214)

Statement Closed after initial enquiries Other 25-Nov-2021

Summary: We will not investigate Mr B’s complaint about incorrect information in his mother's, Mrs C’s, Attendance Allowance claim. This is because the Council has considered Mr B’s complaint and we are satisfied there is no unremedied injustice warranting an Ombudsman investigation.

Derbyshire County Council (20 010 994)

Statement Not upheld Other 24-Nov-2021

Summary: Mr X complained the Council failed to provide residential care for Ms Y when he asked for this. This resulted in a delay in Ms Y going into a care home and in Mr X himself collapsing due to the stress of caring for her. We did not find fault with the Council’s actions, regarding the matters Mr X complained about.

Hampshire County Council (20 011 647)

Statement Upheld Other 24-Nov-2021

Summary: Mr X complained the Council failed to properly respond to his child’s, Y’s concerns about their Shared Lives carer. He also complained the Council did not ensure the carer allowed Y to meet their partner during a COVID-19 lockdown. The Council failed to consider if issues in the placement should have triggered a safeguarding response. It also delayed in ending the placement. This caused Y uncertainty and distress. The Council will apologise and pay Y £300.

The Inclusion Project Limited (21 008 786)

Statement Closed after initial enquiries Other 22-Nov-2021

Summary: We will not investigate this complaint about the Care Provider’s investigation into an incident between service users, or its decision to exclude Miss Y from its services. This is because the complaint is late and there are no good reasons to exercise discretion to accept it now.

Lancashire County Council (21 008 547)

Statement Closed after initial enquiries Other 18-Nov-2021

Summary: We will not investigate this complaint about the Council’s control of the complainant’s finances. This is because the matter has been decided in court.

Nottinghamshire County Council (21 010 153)

Statement Closed after initial enquiries Other 16-Nov-2021

Summary: We cannot investigate this complaint that a council officer lied in court and the living arrangements for the complainant’s son. This is because the complaint is about matters considered and decided in court. It is therefore outside our jurisdiction.

Tameside Metropolitan Borough Council (21 009 543)

Statement Closed after initial enquiries Other 16-Nov-2021

Summary: We will not investigate this complaint about how the Council responded to his complaint. We do not have consent to investigate parts of his complaint and other parts of the complaint are late. We will not investigate the way a Council responded to a complaint where we are not investigating the substantive issues and there are no public interest reasons to investigate.

East Sussex County Council (21 006 053)

Statement Closed after initial enquiries Other 16-Nov-2021

Summary: We will not investigate Ms X’s complaint about the actions of her personal assistant during a shopping trip. This is because an investigation by this office could not add to the response already provided via the Council’s investigation.