Birmingham City Council (20 009 104)

Statement Upheld Other 17-Dec-2021

Summary: Mr X complained the Council failed to properly arrange the transfer of care when he moved to a different area. There was fault in how the Council failed to refer Mr X to his new council when it knew he would be moving. This caused Mr X avoidable distress and frustration for which the Council agreed to apologise and pay Mr X a financial remedy.

Plymouth City Council (21 007 035)

Statement Closed after initial enquiries Other 13-Dec-2021

Summary: We will not investigate this complaint about the Council’s decision that Mr X’s relative has capacity to make decisions about their welfare and finances. This is because Mr X can take the matter to court and it would be reasonable to expect him to do so.

South Gloucestershire Council (21 007 680)

Statement Closed after initial enquiries Other 13-Dec-2021

Summary: We will not investigate Mr C’s complaint that a specialist chair caused his wife, Mrs C, pressure sores. This is because an investigation would most likely not conclude the specialist chair solely caused the pressure sores.

London Borough of Haringey (21 010 104)

Statement Closed after initial enquiries Other 13-Dec-2021

Summary: We will not investigate this complaint about the Council’s refusal to pay a Care Home owner for the residential care provided to one of its residents. This is because further investigation would not lead to a different outcome.

Manchester City Council (21 000 592)

Statement Upheld Other 06-Dec-2021

Summary: the complainant complained the Council did not follow up his concerns about abuse and lack of care and support from the supported living care provider commissioned by the Council. The Council said it followed usual practice by passing the safeguarding referral to the agency providing support to Mr X. The Council recognises more could and should be done to check the quality-of-service Mr X received. I found the Council at fault, and it agreed to my remedy.

North Yorkshire County Council (21 000 837)

Statement Not upheld Other 05-Dec-2021

Summary: Miss X complains about the care provided to Mr Y on a residential respite stay. She says Mr Y was injured and the Care Provider failed to explain how this happened and did not tell family. It also failed to provide appropriate care to Mr Y. We find no fault in the care provided to Mr Y.

Swindon Borough Council (21 000 649)

Statement Upheld Other 03-Dec-2021

Summary: Mr Y’s care was not in line with expected standards. The Council will apologise to him and his mother Mrs X and make them a symbolic payment of £250 each.

Cheshire East Council (21 012 781)

Statement Closed after initial enquiries Other 03-Dec-2021

Summary: We will not investigate this complaint about a missing ring. This is because an investigation is unlikely to lead to a different outcome and establish what happened to the missing ring.

The Grange Care Centre (Cheltenham) Limited (21 010 985)

Statement Closed after initial enquiries Other 01-Dec-2021

Summary: We will not investigate Mrs B’s complaint about her father’s, Mr C’s, missing iPad. This is because Mrs B can ask the insurers to consider a claim for the loss or, If the iPad was not insured, it would be reasonable for Mrs B to ask the court to consider whether his Care Provider is liable for the full cost of it.

Kent County Council (21 009 999)

Statement Upheld Other 30-Nov-2021

Summary: We will not investigate this complaint about the Council placing limits on Mr X’s contact with its services, allegedly without valid reason. This is because the Council has already provided a suitable remedy and there is nothing further we could achieve.