Bolton Metropolitan Borough Council (21 012 741)

Statement Closed after initial enquiries Other 13-Jan-2022

Summary: We will not investigate this complaint about the Council’s handling of matters relating to Mr X’s care. This is because the complaint is a late complaint and the matters complained about happened too long ago to be investigated now.

London Borough of Islington (20 011 497)

Statement Upheld Other 11-Jan-2022

Summary: Ms Y complained the Council mismanaged her finances when acting as her appointee. The Ombudsman has found fault by the Council causing injustice. The Council has agreed to remedy this by apologising, making payments for financial loss and to reflect inconvenience and distress, and service improvements.

London Borough of Camden (21 010 988)

Statement Closed after initial enquiries Other 11-Jan-2022

Summary: We will not investigate this complaint about the Council helping Ms X clear her flat to make room for a ramp installation. This is because we cannot add to the previous investigation by the Council or achieve the outcome Ms X wants.

Birmingham City Council (21 011 643)

Statement Closed after initial enquiries Other 10-Jan-2022

Summary: We will not investigate this complaint about the Council’s refusal to pay Mr and Mrs B for care they provided to their daughter, Ms C, throughout lockdown. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

London Borough of Croydon (21 008 475)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint about evidence the Council provided to the Court of Protection. This is because the law does not allow us to investigate what happened in court.

Northumberland County Council (21 011 466)

Statement Closed after initial enquiries Other 05-Jan-2022

Summary: We will not investigate this complaint about information the Council provides to the public about care services in its area. This is because there is no evidence of fault as the Council’s actions are in line with legislation and statutory guidance.

West Sussex County Council (20 012 527)

Statement Upheld Other 04-Jan-2022

Summary: Ms C complained about the care her (late) brother received, which was commissioned by the Council at an extra care accommodation complex. Ms C said that a lack of care support resulted in distress to her and her brother. We found there was some fault with the way in which Mr B was supported and the way in which the care provider communicated with Ms C. The Council has agreed to apologise for this and pay Ms C a financial remedy for her distress.

Milton Keynes Council (21 003 621)

Statement Not upheld Other 21-Dec-2021

Summary: Ms B complained about the actions taken by the Council’s alarm call service when responding to her mother (Mrs D) after she had fallen. We have not found fault with the Council.

Coventry City Council (21 003 912)

Statement Upheld Other 21-Dec-2021

Summary: Mr C complained his wife did not receive a financial remedy when he complained she had to stay with her mother for three days because the care provider, commissioned by the Council, stopped her care support with immediate effect. We upheld Mr C’s complained, following which the Council agreed to provide the financial remedy we recommended for Mrs C.

London Borough of Croydon (21 010 899)

Statement Closed after initial enquiries Other 20-Dec-2021

Summary: We will not investigate Mr X’s complaint about the emergency alarm service he received between 2015 and 2019. It lies outside our jurisdiction because it is late and I see no good grounds to exercise discretion to consider this very late complaint now.