Durham County Council (21 013 726)

Statement Closed after initial enquiries Other 28-Jan-2022

Summary: We will not investigate this complaint about the Council has failing properly to investigate and respond to Mrs G’s complaints about its handling of Ms H’s living arrangements, care and support. because she does not have formal authority or reasonable standing to represent Ms H, and her involvement has insufficient basis to create a Council obligation or injustice to her in her own right.

Lincolnshire County Council (20 012 727)

Statement Upheld Other 27-Jan-2022

Summary: Mrs X complains the Council failed to properly consider safeguarding referrals about her grandson, deal with her concerns about neglect and poor practice by staff. Mrs X also complains about lack of provision. We have found the Council failed to follow its procedure when considering two safeguarding referrals and fault with regards to benefit claims. We have found no fault with the Council’s handling of Mrs X’s other issues of complaint. The Council has agreed to apologise and make a financial payment for the distress and uncertainty caused to Mrs X and her grandson.

Herefordshire Council (21 013 705)

Statement Closed after initial enquiries Other 26-Jan-2022

Summary: We will not investigate Mr B’s complaint about the way the Council considered a safeguarding investigation. This is because there is not enough evidence of fault of the Council’s actions having caused Mr B a significant injustice to warrant an Ombudsman investigation.

Oasis Runcorn (21 012 720)

Statement Closed after initial enquiries Other 26-Jan-2022

Summary: We cannot investigate Mr X’s complaints about the actions of a Care Provider. This is because the actions complained of are not matters the Ombudsman can investigate as they do not relate to the provision of adult social care.

London Borough of Hammersmith & Fulham (21 013 071)

Statement Upheld Other 25-Jan-2022

Summary: We will not investigate this complaint about the Council’s careline service. The Council has admitted it was at fault and has offered a suitable remedy. We could not add to its investigation and our involvement would not lead to a different outcome.

Aman Care Limited (21 011 656)

Statement Closed after initial enquiries Other 21-Jan-2022

Summary: We will not investigate this complaint about a carer. This is because the alleged harassment and stalking by a carer is best dealt with by the Police. And we have no remit to consider the carer’s employment with the care company.

Brighton & Hove City Council (21 000 498)

Statement Upheld Other 21-Jan-2022

Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with how it completes nutritional risk assessments.

Stockport Metropolitan Borough Council (21 013 349)

Statement Closed after initial enquiries Other 20-Jan-2022

Summary: We will not investigate this complaint about the alleged actions of a Council officer in 2020. The complaint was made late, and there is not a good reason Mr X did not complain to us sooner.

Leicester City Council (21 012 598)

Statement Closed after initial enquiries Other 14-Jan-2022

Summary: We will not investigate this complaint about the Council’s actions concerning Ms X’s relative, Mr Y. This is because Ms X did not have legal authority to represent Mr Y at the time the complaint matters arose.

Cheshire West & Chester Council (21 010 539)

Statement Closed after initial enquiries Other 13-Jan-2022

Summary: We will not investigate this complaint about the Council’s handling of best interest meetings concerning Ms X’s daughter. This is because it is unlikely we can add to the investigation already carried out by the Council and an investigation would not lead to the outcomes Ms X seeks for her daughter.