Archive has 189 results
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Statement Not upheld Other 17-Feb-2022
Summary: Mrs D complained on behalf of her daughter the Council failed to take proactive action when a day care service provider failed to renew the lease of a venue it was using. We do not find the Council was at fault.
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City of Wolverhampton Council (20 007 956)
Statement Not upheld Other 17-Feb-2022
Summary: Miss X complained about problems with specialist equipment provided by the Council and NHS Clinical Commissioning Group. We have not upheld the complaint. We have now completed our investigation.
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Leicester City Council (21 006 489)
Statement Not upheld Other 14-Feb-2022
Summary: There was no fault by the Council in its dealings with Mr and Mrs B in relation to their role as attorneys for their late friend, Mr X.
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Surrey County Council (21 007 850)
Statement Upheld Other 14-Feb-2022
Summary: There was fault by the Council in record keeping and handling sensitive data and this caused Mr X avoidable distress. The Council will apologise, pay him £500, erase a letter and arrange training for staff.
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Durham County Council (21 010 771)
Statement Not upheld Other 14-Feb-2022
Summary: We have completed our investigation. There is no fault in how the Council dealt with Miss X’s allegation of abuse.
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Rings Homecare Service Ltd (21 011 706)
Statement Closed after initial enquiries Other 11-Feb-2022
Summary: We will not investigate this complaint about the support provided by Rings Homecare Service. That is because Mr X made a claim to the County Court about this matter. Therefore, his complaint is outside of our jurisdiction.
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Blackpool Borough Council (21 003 842)
Statement Upheld Other 10-Feb-2022
Summary: Mr X complained about the Council’s actions and decisions in its role as an appointee for this late brother, Mr Y’s, finances who lived in a nursing home. There was no fault in the Council’s decisions around Mr Y’s finances which were made with his best interests in mind. The Council was at fault for failing to consider whether to apply to the Court of Protection to become Mr Y’s deputy but that did not cause Mr X an injustice. The Council agreed to remind relevant officers of when to consider applying to the Court of Protection, in line with its policy.
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London Borough of Brent (20 005 428)
Statement Upheld Other 08-Feb-2022
Summary: Miss Y complained on behalf of her mother, Mrs X. She said the Council failed to effectively communicate with its contractor to provide her mother with a high back chair to meet her needs. Miss Y said that this resulted in Mrs X using an unsafe chair for longer than necessary. The Council was not at fault in how it communicated with its contractor, but it was at fault for not acting on Mrs Y’s request to help remove some of her possessions to create space for a gantry hoist.
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Birmingham City Council (21 013 828)
Statement Closed after initial enquiries Other 01-Feb-2022
Summary: We will not investigate this complaint about how Mr X’s Shared Lives carer treated him. This is because it is unlikely we could add anything to the response the Council has already provided.
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London Borough of Bromley (21 013 550)
Statement Closed after initial enquiries Other 28-Jan-2022
Summary: We will not investigate this complaint about how the complainant has been affected by decisions the Council has taken regarding two adults she cared for. This is because the complaint is late and the complainant has not provided good reasons why she did not complain to us within 12 months of knowing about the matter.