London Borough of Enfield (21 012 554)

Statement Closed after initial enquiries Other 23-Mar-2022

Summary: We will discontinue our investigation into Ms A’s complaint. The Office of the Public Guardian is currently investigating concerns about Ms A acting as her daughter’s lasting power of attorney. We cannot say Ms A is a suitable representative for her daughter.

Barnsley Metropolitan Borough Council (21 007 679)

Statement Closed after initial enquiries Other 21-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to end Mr and Mrs X’s approval as Shared Lives carers. That is because the complaint is late.

Leeds City Council (21 016 001)

Statement Closed after initial enquiries Other 15-Mar-2022

Summary: We will not investigate this late complaint about the Council’s mental health team closing Mr Y’s case. There is not a good reason Mrs X did not complain sooner.

Dudley Metropolitan Borough Council (21 003 334)

Statement Upheld Other 04-Mar-2022

Summary: Mrs C complained about the way the Council handled Mr X’s move to another supported living accommodation scheme. She said there were unreasonable delays, the process was not properly explained to her, and her son missed out on a flat he preferred. We found there were delays in the process to move Mr X to alternative accommodation. The Council has agreed to apologise for this and pay a financial remedy to Mrs C and Mr X for the distress this caused.

Northumberland County Council (21 005 828)

Statement Not upheld Other 01-Mar-2022

Summary: A Care Home Association complained about the way the Council and the CCG dealt with its complaint made on behalf of its members. We did not found fault in the way the Council and the CCG considered the complaint from the Association.

Essex County Council (21 006 660)

Statement Upheld Other 01-Mar-2022

Summary: Mr X complained the Council failed to fix a specially adapted toilet in his home after a care worker broke it several months ago. He said this situation has caused him stress and inconvenience. there was fault in the Council’s failure to source a plumber to visit Mr X’s property within a timely manner. Mr X did not find the plumber suitable to carry out the work and so there is no significant injustice.

London Borough of Camden (21 011 345)

Statement Closed after initial enquiries Other 25-Feb-2022

Summary: We will not investigate this complaint. This is because there is insufficient fault with how an Occupational Therapy assessment was concluded. We also cannot investigate complaints about councils acting in their capacity as social housing landlords, nor can we investigate the actions of the NHS.

Cambridgeshire County Council (21 004 478)

Statement Upheld Other 24-Feb-2022

Summary: Miss X complained the Council failed to meet her care needs and charged her client contributions when she was not receiving support. There was no fault in the way the Council sought to find support workers for Miss X or in the way it supported her with repairs. The Council was at fault for not properly considering Miss X’s concerns about her safety in the community. It has already apologised for this. There was no fault in the way it assessed Miss X’s client contribution, but it provided unclear and inaccurate information about what she owed. This was fault. The Council has agreed to apologise and waive Miss X’s debt. It has agreed to ensure it discusses with her how her contribution is paid in future and to review the communication between the relevant teams.

Somerset County Council (21 007 521)

Statement Upheld Other 24-Feb-2022

Summary: Ms C complained about the Council’s decision to uphold a complaint against her and subsequently remove her from the Community Micro-Enterprise Programme (CMEP). Ms C said this resulted in her being very distressed and has affected her business. We found that, although there was some fault in the implementation of the process the Council followed, this did not affect the outcome of the process. The Council has agreed to apologise for any distress.

East Sussex County Council (21 015 588)

Statement Closed after initial enquiries Other 21-Feb-2022

Summary: We will not investigate this complaint about the failure of the Council to fit electronic fire doors in the building where Mrs X lives. There is not enough evidence of fault by the Council to warrant investigation.