Surrey County Council (21 002 607)

Statement Closed after initial enquiries Other 17-Oct-2021

Summary: The Ombudsman has decided not to investigate Mr X's complaint about how the need for equipment safety checks was communicated and managed during a national lockdown due to the COVID-19 pandemic. The provider has already acknowledged faults and apologised. Additionally, the faults did not cause any serious harm and the situation with safety checks has now been resolved. We are therefore unlikely to achieve more.

Kent County Council (21 006 735)

Statement Closed after initial enquiries Other 17-Oct-2021

Summary: We will not investigate this complaint about how Ms X was treated when she was detained in hospital. It is late and some parts of the complaint are out of our jurisdiction.

Oldham Metropolitan Borough Council (20 001 753)

Statement Upheld Other 14-Oct-2021

Summary: Mr Y was a vulnerable man who died during a hospital admission. We found fault on the part of two NHS Trusts concerning their failure to work together to identify Mr Y’s family. This meant Mr Y’s funeral proceeded without their knowledge. We also found fault by one Trust regarding the handling of a safeguarding referral for Mr Y. This fault caused Mr Y’s brother, Mr X, significant distress. The NHS Trusts will apologise to Mr X and pay a financial remedy in recognition of the impact this fault had on him. These organisations, along with the Council, will review their policies and procedures to prevent similar problems occurring in future.

Leeds City Council (21 006 134)

Statement Closed after initial enquiries Other 14-Oct-2021

Summary: We will not investigate this complaint about the Council’s failure to inform Mr & Mrs X that Mr X’s mother had died. This is because the Council has already upheld the complaint, apologised, and offered a suitable remedy. There is nothing further an investigation by this office could add.

Hertfordshire County Council (21 007 432)

Statement Closed after initial enquiries Other 13-Oct-2021

Summary: We will not investigate Mr X’s complaint about lack of assistance from the Council with his caring responsibilities. The complaint is late, and there is no good reason to exercise discretion to consider it now.

Countryview (Warkton) Limited (21 007 880)

Statement Closed after initial enquiries Other 13-Oct-2021

Summary: We will not investigate this complaint about the way Mr B was made to feel by a Care Provider. This is because there is no significant injustice and nothing to achieve from an Ombudsman investigation.

Cheshire East Council (21 008 011)

Statement Closed after initial enquiries Other 13-Oct-2021

Summary: We will not investigate this complaint about the Council’s failure to provide care records. It is reasonable for Ms Y to refer this matter to the Information Commissioner’s office (ICO).

Norfolk County Council (21 003 797)

Statement Closed after initial enquiries Other 12-Oct-2021

Summary: We will not investigate Mrs B’s complaint about the lack of help and support she has received as a Shared Lives Carer. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

South Tyneside Metropolitan Borough Council (20 009 045)

Statement Not upheld Other 11-Oct-2021

Summary: Ms X complains the Council was at fault in the way it responded to her requests for information and access to see her mother, Mrs Y. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

London Borough of Waltham Forest (21 009 481)

Statement Closed after initial enquiries Other 10-Oct-2021

Summary: We will not investigate this complaint about the Council’s handling of matters relating to letters sent by Mr X to his son. This is because we are unlikely to find evidence of fault by the Council.