Archive has 344 results
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Telford & Wrekin Council (21 013 704)
Statement Upheld Assessment and care plan 15-Feb-2022
Summary: We will not investigate this complaint that the Council failed to provide the urgent social care support the complainant’s mother needed. This is because it is unlikely we could add significantly to the Council’s findings or that we would recommend further action by the Council in addition to the steps it has already agreed to take to address the shortcomings it has identified.
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Manchester City Council (21 012 475)
Statement Closed after initial enquiries Assessment and care plan 14-Feb-2022
Summary: We will not investigate this late complaint about the Council’s failure to arrange a continuing healthcare assessment. There is not a good reason Mrs X did not bring it to us sooner.
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London Borough of Croydon (21 002 047)
Statement Upheld Assessment and care plan 10-Feb-2022
Summary: Ms C complains the Council delayed in providing services to Mr D and share his care plan. The Council assessed and provided services to Mr D promptly. There was fault in the way the Council dealt with Ms C’s complaint which caused her time, trouble, and frustration. The Council has agreed to apologise to Ms C and review the complaints process.
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Bristol City Council (21 003 606)
Statement Not upheld Assessment and care plan 09-Feb-2022
Summary: There was no fault in the way the Council arranged or delivered Mr Y’s care and support or dealt with his request to be moved.
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London Borough of Redbridge (21 009 085)
Statement Not upheld Assessment and care plan 09-Feb-2022
Summary: There is no evidence of fault by the Council in the way it assessed Mrs Y’s care needs.
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Bath and North East Somerset Council (21 009 719)
Statement Not upheld Assessment and care plan 09-Feb-2022
Summary: The complaint will be discontinued because we cannot achieve the outcome Ms X is seeking, that the Council hold a best interest meeting for her friend.
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Staffordshire County Council (21 012 615)
Statement Closed after initial enquiries Assessment and care plan 07-Feb-2022
Summary: We will not investigate this complaint about the level of care charges. This is because any minor fault in the Council’s provision of information has not caused significant injustice warranting investigation.
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Statement Upheld Assessment and care plan 07-Feb-2022
Summary: There was fault in the way the Council carried out a financial assessment of Mr L and Mr N and calculated the personal budget. The Council has agreed to apologise, to carry out a further financial assessment of Mr L and Mr N and it has already waived some of the debt.
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Telford & Wrekin Council (20 012 563)
Statement Upheld Assessment and care plan 03-Feb-2022
Summary: Miss X complained the Council failed to correctly identify her care and support needs and placed her in unsuitable temporary accommodation. She also said it failed to recognise her assistance dog. We find there was fault in how the Council completed the care needs assessment. That meant it is probable Miss X went 18 months without receiving the support she needed. There was no fault in the Council’s housing decision, however it did delay in considering the suitability of that accommodation after Miss X raised her concerns. It also incorrectly suggested Miss X register her dog as an assistance dog. The Council has agreed to make a payment to Miss X to remedy the injustice caused. It will also review its training on the Equality Act to ensure it includes information about assistance dogs. The Council has already made service improvements to its Adult Social Care Service including creating a Learning Disability and Autism Team to prevent a recurrence of the faults identified.
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London Borough of Islington (21 014 422)
Statement Closed after initial enquiries Assessment and care plan 03-Feb-2022
Summary: We will not investigate this complaint about Mr B’s care and where he lives. This is because further investigation could not add to the Council’s response. It would be reasonable for Mrs B to ask the Court of Protection to consider her views about where Mr B should live.