Assessment and care plan


Recent statements in this category are shown below:

  • Durham County Council (17 000 462)

    Statement Upheld Assessment and care plan 11-Sep-2017

    Summary: The Council was wrong to include the value of the joint home which Mrs C shares with her daughter and son-in-law in its assessment of the contributions that Mrs C would need to pay if she was admitted to a care home. The Council has now revised that decision, agreed to apologise, review its procedures and pay the family £500 for the distress at the prospect of having to sell their home. The Ombudsman considers this a suitable remedy for the injustice the family have experienced.

  • Walsall Metropolitan Borough Council (17 007 396)

    Statement Closed after initial enquiries Assessment and care plan 11-Sep-2017

    Summary: The Ombudsman will not investigate Mrs C's complaint about respite provision and a carer's assessment. It is unlikely we could achieve a different outcome.

  • North Yorkshire County Council (16 013 841)

    Statement Upheld Assessment and care plan 11-Sep-2017

    Summary: There was fault by the Council in the way it dealt with Mr X's deferred payment application. There was fault by the Council in the way it delayed in dealing with Mr X's complaint. There was no fault by the Council in the way it calculated interest payments or in the financial assessment of Mr X's father. The faults caused Mr X injustice. The Council has agreed to the Ombudsman's recommended apology and financial payment as redress for this.

  • Dorset County Council (17 002 563)

    Statement Not upheld Assessment and care plan 08-Sep-2017

    Summary: The Council did not fail to meet Mrs K's care needs.

  • Liverpool City Council (16 014 863)

    Statement Not upheld Assessment and care plan 08-Sep-2017

    Summary: There was no fault in the way the Council dealt with Mrs Y's care and support plan or her s117 funding. It is not the Council's role to deal with CHC assessments. There was fault in the way the Council investigated and delayed in dealing with Mr X's complaint. The Council's apologies are enough redress for this fault.

  • Nottinghamshire County Council (16 013 301)

    Statement Upheld Assessment and care plan 08-Sep-2017

    Summary: There is no evidence of fault in the Council's decision to treat Mrs V as having notional capital when assessing her ability to pay for care and support services. However there is fault in the way the Council calculated the value of Mrs V's notional capital. Although the Council disagrees with this finding, it has agreed to carry out an independent valuation to assess the value in accordance with statutory guidance so I have completed my investigation.

  • Brighton & Hove City Council (16 013 174)

    Statement Upheld Assessment and care plan 08-Sep-2017

    Summary: Mr X complained about the way the Council carried out an assessment of his care needs. The Council was not at fault in the way it carried out the assessment but it raised Mr X's expectations by offering him an independent external assessment as part of a resolution of his complaint. The Council has agreed to commission a further independent assessment from outside the Council which should consider all the information he provides. This is a satisfactory resolution to the complaint.

  • Durham County Council (17 007 149)

    Statement Closed after initial enquiries Assessment and care plan 06-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to take the complainant's home into account when assessing whether his mother has to pay for her residential care. This is because there is insufficient evidence of fault by the Council.

  • Hampshire County Council (17 003 167)

    Statement Upheld Assessment and care plan 06-Sep-2017

    Summary: The Council has offered to review its decision on making changes to a woman's day care. As this could resolve the complaint I will discontinue our investigation.

  • North Yorkshire County Council (16 011 579)

    Statement Upheld Assessment and care plan 05-Sep-2017

    Summary: The Council should have responded formally to the complaint which Mr X's advocate made on his behalf (although the Council's officers did partly explain the financial assessment to Mr X both in person and in writing): its failure to do so caused Mr X some additional anxiety. It agrees now to apologise and acknowledge the time and trouble Mr X was caused by a payment of £500 (offset against his outstanding unpaid client contribution)

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