Assessment and care plan


Recent statements in this category are shown below:

  • Liverpool City Council (16 018 302)

    Statement Upheld Assessment and care plan 13-Jul-2017

    Summary: The complaint is about a delay in completing an adult social care financial assessment that resulted in overpaid fees. The Council has offered to pay the complainant an amount equivalent to the overpaid fees. So I have completed my investigation.

  • Bath and North East Somerset Council (17 000 306)

    Statement Upheld Assessment and care plan 12-Jul-2017

    Summary: The Council failed to offer an available suitable care home placement. This resulted in a more expensive placement and the family funding an unmanageable top-up. The Council will refund top-up payments already made and cover the full cost for the duration of the stay.

  • Staffordshire County Council (16 019 381)

    Statement Upheld Assessment and care plan 12-Jul-2017

    Summary: The Council was at fault in deciding to backdate Mr F's increased care charges following an incorrect initial financial assessment. It has remedied the injustice suffered by Mr F by revising this decision and agreeing not to backdate the charges. There was no fault in the way the Council completed the new financial assessment.

  • Newcastle upon Tyne City Council (16 011 017)

    Statement Not upheld Assessment and care plan 11-Jul-2017

    Summary: There is no fault in the way the Council has assessed Miss X's needs as a carer, in the support it has offered to her or in the way it has assessed her father's contribution to his care charges.

  • Wirral Metropolitan Borough Council (17 004 071)

    Statement Closed after initial enquiries Assessment and care plan 10-Jul-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's financial assessment of his mother, Mrs Y. This is because there is no evidence of fault in how the Council considered the matter and it is unlikely further investigation would find fault.

  • Lancashire County Council (16 016 487)

    Statement Closed after initial enquiries Assessment and care plan 10-Jul-2017

    Summary: The Ombudsman will exercise his general discretion not to investigate Ms A's complaint about her Occupational Therapy assessment. This is because the Council has offered to carry out a reassessment and there is no purpose to be served in investigating prior to this taking place and the outcome being known.

  • Oldham Metropolitan Borough Council (17 001 157)

    Statement Closed after initial enquiries Assessment and care plan 10-Jul-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's treating her mother, Mrs Y, as depriving herself of assets and then delaying a financial assessment. This is because it is unlikely the Ombudsman would find fault by the Council and there is no injustice from the alleged delay.

  • Hampshire County Council (17 003 533)

    Statement Closed after initial enquiries Assessment and care plan 07-Jul-2017

    Summary: The Ombudsman will not investigate Ms X's complaint about decisions made by the Council on her late father's care before 2012. This is because Ms X has made her complaint late, outside of the usual 12 month time period, and there are no good reasons to investigate now.

  • Sheffield City Council (16 017 078)

    Statement Upheld Assessment and care plan 05-Jul-2017

    Summary: The Council took too long to complete care needs assessments for Mrs X's parents. This delay did not cause them financial loss because it has backdated payments. However it did not communicate this with Mrs X correctly. This caused her distress and uncertainty. The Council's mistakes in correspondence with Mrs X about her parents' financial contributions also caused her uncertainty. The Council has agreed actions to remedy injustice caused by its faults.

  • Essex County Council (16 006 854)

    Statement Upheld Assessment and care plan 04-Jul-2017

    Summary: Ms X complains the Council and CCG have not provided adequate support for her son, Mr T. She also says the Council has not given her adequate support as Mr T's carer. There is evidence of fault in the Council and CCG not properly considering Ms X's request she be paid as Mr T's carer and for failing to properly explain how it would support her. Ms X has suffered an injustice as she cannot be certain the organisations have properly considered support to which she may be entitled.

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