Archive has 344 results
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Kent County Council (21 007 673)
Statement Not upheld Assessment and care plan 24-Feb-2022
Summary: Ms X complains on behalf of Mr and Mrs Y about its significantly increased charge for Mr Y’s care. She said it caused them extreme emotional distress as they no longer have enough money for food and bills. We find the Council was not at fault.
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Gloucestershire County Council (21 008 527)
Statement Not upheld Assessment and care plan 24-Feb-2022
Summary: Ms C complained the Council decided her brother has no needs that are eligible for Council support. As a result, her brother has lost his placement at his supported living accommodation scheme and faces homelessness. We decided to discontinue our investigation, because Ms C has made a similar complaint to another body, who is currently investigating these matters.
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South Gloucestershire Council (21 012 148)
Statement Closed after initial enquiries Assessment and care plan 23-Feb-2022
Summary: We will not investigate this complaint about the Council’s refusal to procure a female support worker. This is because there is not enough evidence of fault in the way the Council reached its decision and the service user can ask for a further review once his service has been in place for a year.
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Statement Not upheld Assessment and care plan 22-Feb-2022
Summary: The evidence shows the Council undertook a carer’s assessment in line with the Care Act in 2016. Since 2017 Mrs X has lived in residential care so no further carer’s assessment was appropriate.
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Newcastle upon Tyne City Council (21 013 740)
Statement Closed after initial enquiries Assessment and care plan 22-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to refuse Disability Related Expenditure, Mrs B says it should include in her son’s, Mr D’s, financial assessment. This is because it is unlikely we would find enough evidence of fault to warrant an Ombudsman investigation.
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Plymouth City Council (20 013 288)
Statement Not upheld Assessment and care plan 18-Feb-2022
Summary: Mr B complained about the way his relative, Mr C, was discharged from psychiatric liaison services on two occasions over one weekend. We found no fault by the Council, Livewell Southwest or the Trust.
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Hampshire County Council (20 008 403)
Statement Upheld Assessment and care plan 17-Feb-2022
Summary: Ms X complained the Council failed to properly assess her need for care or meet her needs. Ms X also complained the Council delayed referring her homelessness application to other local authorities. The Council was not at fault regarding referring her homelessness application to other authorities. It was at fault for reducing Ms X’s care package without reviewing her care plan and delay in allocating her a social worker. This caused Ms X avoidable distress. The Council will apologise and remind its staff they must carry out a review before reducing someone’s care package.
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Devon County Council (20 010 965)
Statement Upheld Assessment and care plan 17-Feb-2022
Summary: Ms X complains the Council delayed in reviewing Ms Y’s care plan following an increase in the hourly rate of her care provider. The Council is at fault as it delayed in carrying out a review of Ms X’s care plan and making a decision on whether to increase its direct payment rates. As a result Ms Y did not receive sufficient care for over three years which caused significant distress to her. The Council has agreed to remedy this injustice by apologising and making a payment of £1000.
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London Borough of Sutton (21 009 586)
Statement Closed after initial enquiries Assessment and care plan 16-Feb-2022
Summary: We will not investigate Mr X’s complaint that the Council tricked him into signing a form for his mother, Mrs Y, without explaining what it was. That is because further investigation would not lead to a different outcome.
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Norfolk County Council (20 008 201)
Statement Upheld Assessment and care plan 16-Feb-2022
Summary: Mr B complains the Council stopped his direct payments and is refusing to reinstate them. He also complains about the care and support plan the Council drafted. The Ombudsman has found some fault with the way the Council dealt with the direct payment. And its communications after setting it up. But the Council has decided not to seek recovery of payments made to Mr B. With an apology for other faults we have found, this is a suitable remedy.