Sunderland City Council (21 015 867)

Statement Closed after initial enquiries Assessment and care plan 03-Mar-2022

Summary: We will not investigate this complaint about the way the Council discharged Miss X’s mother from a care home. This is because we cannot say that the actions of the directly led to her contracting Covid-19. We cannot investigate Miss X’s complaint about her mother’s capacity to make decisions about her own welfare as this matter has already been to court.

Kent County Council (21 015 909)

Statement Upheld Assessment and care plan 03-Mar-2022

Summary: We will not investigate this complaint about the Council’s failure to properly consider Mrs B’s late aunt’s, Mrs C’s, finances. This is because there is no unremedied injustice warranting an Ombudsman investigation.

London Borough of Enfield (21 005 668)

Statement Not upheld Assessment and care plan 02-Mar-2022

Summary: There was no fault in the Council’s decision to reduce the number of hours it funds, as part of the complainant’s home care package. The Council was entitled to decide, upon reassessment, the complainant did not require the level of support it had previously approved. We have therefore completed our investigation.

City of Bradford Metropolitan District Council (21 006 988)

Statement Not upheld Assessment and care plan 02-Mar-2022

Summary: The Council has properly decided it can meet Ms D’s adult social care needs in a cheaper residential home, despite Mr C’s strong wish for Ms D to remain living where she is. The Council will only consider moving Ms D once Covid-19 pandemic restrictions are lifted, and if there is a placement available to meet Ms D's needs to the same standard as her existing placement. Meanwhile, the Council is funding the placement in full, so Mr C and Ms D have no significant injustice.

Stoke-on-Trent City Council (21 015 658)

Statement Closed after initial enquiries Assessment and care plan 01-Mar-2022

Summary: We will not investigate Mrs X’s complaint about her care charge contributions. The complaint is late and there are no good reasons for us to investigate it now. There is not enough evidence of fault by the Council in its backdating decision to justify us investigating.

Surrey County Council (20 007 811)

Statement Upheld Assessment and care plan 01-Mar-2022

Summary: Ms C complained the Council has failed to arrange a care support package for her since July 2020. She says this resulted in significant distress, inconvenience and impacted her health, including her mental health. We have found fault with the Council not being able to find a care agency to support her, for which the Council has agreed to apologise and pay a financial remedy.

Stockport Metropolitan Borough Council (21 014 050)

Statement Upheld Assessment and care plan 28-Feb-2022

Summary: We will not investigate Miss X’s complaint that the Council delayed in finalising her brother’s care and support plan. That is because the Council has now finalised his plan and agreed to pay Miss X £200, for the avoidable uncertainty and distress caused by the delay. Therefore, further investigation would not lead to a different outcome.

Northumberland County Council (21 001 784)

Statement Not upheld Assessment and care plan 25-Feb-2022

Summary: The Council was not at fault for failing to provide care to Mr X nor for its decision to cancel his care package.

North Lincolnshire Council (19 018 847)

Statement Upheld Assessment and care plan 25-Feb-2022

Summary: Mr X complained the Council has not provided him with adequate help and support to deal with his care needs. We find the Council was at fault as it failed to pursue an independent assessment to determine if Mr X needed more support. It also did not have an effective process in place to monitor his support hours. The Council has agreed to our recommendations to address the injustice caused by fault.

Gloucestershire County Council (20 011 244)

Statement Not upheld Assessment and care plan 24-Feb-2022

Summary: Ms C complained the Council should have moved her son into supported living accommodation first, rather than immediately into an independent flat. She said that, as a result, he did not have the independent living skills needed yet, which resulted in distress to her and her son not being able to cope.