City of Bradford Metropolitan District Council (21 005 345)

Statement Upheld Assessment and care plan 14-Mar-2022

Summary: Ms C complained that the Council does not want to pay more, to enable her daughter to move into the care home she likes. She said that, instead, it has offered a cheaper home that is not suitable. While we found there was some fault with regards to the issues we investigated, there was no fault with the way the Council reached its decision about the care home it offered.

North Somerset Council (21 006 299)

Statement Upheld Assessment and care plan 14-Mar-2022

Summary: Ms X complained the Council failed to provide her with suitable care. The Council was at fault for failing to reassess Ms X’s needs or review her care and support plan and for failing to take suitable action to identify a care provider. This meant Ms X has been without a suitable care package since August 2021, which caused her distress. The Council has agreed to carry out a new needs assessment, pay her £300 and remind its staff of the proper processes.

Surrey County Council (21 005 184)

Statement Upheld Assessment and care plan 11-Mar-2022

Summary: There was fault by the Council as its social care assessments contained inaccurate information about the source of a medical diagnosis. This caused Mr X avoidable distress. The Council will apologise, make Mr X a symbolic payment and rectify its records.

Sandwell Metropolitan Borough Council (21 014 886)

Statement Closed after initial enquiries Assessment and care plan 09-Mar-2022

Summary: We will not investigate this complaint about the Council’s response to the issues the complainant raised. This is because there is not enough evidence of fault in the way the Council reached its decision about her mother’s care and it is not unreasonable to expect the complainant to go to court if she wishes to challenge the Council’s decisions.

London Borough of Hillingdon (21 006 395)

Statement Upheld Assessment and care plan 07-Mar-2022

Summary: Ms X complains about the Council’s handling of her mother’s care and support needs. She complains the Council did not reassess her mother’s care and support needs in October 2020, failed to provide her mother with 24 hour care, and only gave her a few days to find her mother a care home. She says this caused her distress. We find fault with some of the Council’s actions. We have made recommendations for the Council to apologise, to reimburse Ms X, and to pay a financial remedy.

East Sussex County Council (19 018 519)

Statement Upheld Assessment and care plan 07-Mar-2022

Summary: The complainant, Ms B, said she learnt in 2020 the Council, the Trust and two Clinical Commissioning Groups did not properly consider her daughter’s, Miss G’s, entitlement to free aftercare following her detainment under the Mental Health Act 1983. She also complained about the care and support provided to Miss G by the Council and the Trust. On the evidence available, we found that Miss G was not entitled to free aftercare. However, poor record keeping by the authorities led to confusion and Ms B’s uncertainty about Miss G’s entitlement to free aftercare. It also meant one of the CCG’s did not consider Miss G for healthcare funding when it should have. The Council and the Trust did not work together to complete the actions in Miss G’s discharge plan when she was released from detention and the Council did not complete care and support planning documentation properly. The authorities agreed to our recommendations and will reassess Miss G’s needs and entitlement to healthcare funding. The Council, the Trust and one of the CCG’s will apologise to Ms B and Miss G and make an acknowledgement payment. The Council will remind its officers of the importance of completing care and support planning documentation in line with best practice and statutory guidance.

London Borough of Bromley (20 004 319)

Statement Upheld Assessment and care plan 07-Mar-2022

Summary: Mrs C complains about poor communication from the Council in relation to care provision, failure to complete a carer assessment, inadequate care, delay setting up direct payments and implementing an increase in provision and failure to provide a suitable chair. The Council delayed telling Mrs C about the cost of the service, failed to ensure a handover took place, failed to complete a carer assessment and provided Mrs C with wrong information about the provision of the chair. Those failures did not affect the provision in place. An apology, payment to Mr D and reminder to officers is satisfactory remedy.

London Borough of Wandsworth (21 010 822)

Statement Not upheld Assessment and care plan 04-Mar-2022

Summary: The complaint about the Council’s failure to properly safeguard the complainant’s mother, Mrs D will not be investigated. This is because Mrs D has now died, and we would be unable to remedy any personal injustice that she may have suffered. It is also unlikely investigation of the complaint would result in finding the Council at fault.

Nottingham City Council (21 014 248)

Statement Closed after initial enquiries Assessment and care plan 04-Mar-2022

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to retrospectively fund PA support for his daughter, Miss X, during a family holiday abroad. This is because an investigation by this office would not be able to add to the response already provided via the Council’s previous investigation.

London Borough of Camden (20 004 618)

Statement Not upheld Assessment and care plan 04-Mar-2022

Summary: We have decided to close the investigation as nothing further can be achieved by further investigating. The Council has offered Ms B an assessment of her needs and offered to provide a support package to her if she has eligible needs. Ms B has declined these offers.