Archive has 344 results
-
Sunderland City Council (21 016 240)
Statement Closed after initial enquiries Assessment and care plan 18-Mar-2022
Summary: We will not investigate this complaint about the Council’s involvement with Ms Y’s move of accommodation. There is not enough evidence of fault to justify investigating.
-
Staffordshire County Council (21 006 736)
Statement Upheld Assessment and care plan 18-Mar-2022
Summary: Mrs X complained the Council failed to meet her late father’s social care needs. The Council was at fault as it failed to complete a holistic assessment of Mr Y’s needs. This leaves Mrs X with a sense of uncertainty and frustration over whether Mr Y may have been better supported before he died. The Council has agreed to apologise to Mrs X and to provide evidence it has revised its procedures. There was no fault by the Council in relation to the provision of equipment for Mr Y.
-
Statement Upheld Assessment and care plan 18-Mar-2022
Summary: Mrs X complains the Council has not dealt properly with care for her son. The Council is at fault because there was a delay to direct payments being made. The Council has apologised to Mrs X. This is an appropriate remedy.
-
Wirral Metropolitan Borough Council (21 015 944)
Statement Closed after initial enquiries Assessment and care plan 17-Mar-2022
Summary: We will not investigate this late complaint about the Council’s decisions relating to Ms Y’s accommodation and how this would be funded. There is not a good reason Ms X did not complain sooner.
-
Bournemouth, Christchurch and Poole Council (21 015 982)
Statement Closed after initial enquiries Assessment and care plan 17-Mar-2022
Summary: We will not investigate this complaint about how the Council completed Mr X’s care plan and provided his transport to his vocational placement. That is because there is not enough evidence of significant injustice to Mr X, or his Shared Lives carers, Mr and Mrs Y.
-
Norfolk County Council (21 016 264)
Statement Closed after initial enquiries Assessment and care plan 16-Mar-2022
Summary: We will not investigate this complaint about the Council’s actions regarding the late Mrs B. This is because we could not add to the Council’s response or make a different finding even if we investigated.
-
Knowsley Metropolitan Borough Council (21 006 761)
Statement Upheld Assessment and care plan 16-Mar-2022
Summary: Mr X complained the Council has delayed unnecessarily in assessing his brother, Mr Y’s social care needs and in agreeing to pay direct payments under the exceptional circumstances rule. The Council’s failure to communicate effectively with Mr X and the delays and lack of progress caused by repeated changes in social worker amount to fault. This fault caused Mr X frustration and distress for which the Council has apologised.
-
Derbyshire County Council (21 005 630)
Statement Upheld Assessment and care plan 16-Mar-2022
Summary: The Council delayed completing adult social care needs assessments and reviews. This meant family carers felt under pressure to provide support, and the family is uncertain about whether the situation might have been better. Mr C is in a temporary placement, the Council needs to complete relevant assessments to decide on the best way to meet his long-term needs. The Council will complete this work and pay Ms B and Mr C £500 each to acknowledge the impact on them.
-
London Borough of Wandsworth (21 005 661)
Statement Upheld Assessment and care plan 15-Mar-2022
Summary: Mr X complained on behalf of Mrs Y that the Council failed to pay for her residential care during renovation work on her home. He said this has caused him a financial impact and Mrs Y would have been at risk if she had stayed at home. He would like the Council to pay for the residential care placement. We found some fault in the way the Council dealt with this and the Council has agreed to apologise for this.
-
Lancashire County Council (21 007 727)
Statement Closed after initial enquiries Assessment and care plan 15-Mar-2022
Summary: We will not investigate this complaint about the way the Council has communicated with Mr B. This is because there is not enough evidence of fault with actions taken by the Council to warrant an Ombudsman investigation.