Archive has 344 results
-
Kent County Council (21 010 013)
Statement Closed after initial enquiries Assessment and care plan 27-Jan-2022
Summary: The Ombudsman will not investigate this complaint about the support a Council provided to someone between 2016 and 2018. The complaint relates to matters that occurred more than 12 months ago and, as such, is late for our consideration.
-
Hertfordshire County Council (20 014 489)
Statement Upheld Assessment and care plan 26-Jan-2022
Summary: Ms C complains the Council failed to properly safeguard her mother or provide satisfactory information about funding for care homes. The Council is at fault for failing to carry out safeguarding, assessment, and complaint handling procedures correctly. It is also at fault for failing to properly advise Ms C about funding for care home placements. These failures and delays caused Ms C and her family potential financial loss, anxiety, frustration, and uncertainty. To remedy the complaint the Council has agreed a reimbursement of top-up fees, payments to Ms C, her mother, and sister; and procedural changes.
-
London Borough of Newham (21 003 191)
Statement Upheld Assessment and care plan 25-Jan-2022
Summary: Ms C complained the Council delayed providing a care plan for her brother, Mr D. She also says the Council arranged a placement for Mr D without reading the family history. We find the Council was at fault as it delayed authorising Mr D’s care plan and it did not consult with all family members when deciding on a placement for Mr D. It has also delayed reviewing Mr D’s care plan and placement. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Herefordshire Council (21 009 226)
Statement Upheld Assessment and care plan 24-Jan-2022
Summary: Mrs X complained the Council incorrectly stopped paying her direct payments. The Council has accepted it was at fault. It has agreed to backdate the payments owed and pay Mrs X £250 to acknowledge the avoidable distress caused by this. There is nothing we could achieve from further investigation therefore we will not investigate this complaint.
-
Bath and North East Somerset Council (21 012 839)
Statement Closed after initial enquiries Assessment and care plan 20-Jan-2022
Summary: We will not investigate Mr B’s complaint about the way he has been treated by the Council. This is because the injustice Mr B claims is not as a result of the actions of the Council.
-
Statement Closed after initial enquiries Assessment and care plan 20-Jan-2022
Summary: We will not investigate this complaint about the Council’s failure to register Mrs X as her former foster daughter’s nearest relative. This is because this is a late complaint and there is no good reason for us to investigate now.
-
Walsall Metropolitan Borough Council (21 013 596)
Statement Closed after initial enquiries Assessment and care plan 20-Jan-2022
Summary: We will not investigate this complaint that the Council’s adult social care service has ignored the complainant’s concerns about her brother. This is because there is insufficient evidence of fault by the Council and we could not add to what the Council has told her.
-
London Borough of Croydon (20 013 417)
Statement Upheld Assessment and care plan 20-Jan-2022
Summary: Ms C complained about the lack of support she and her son received from the Council, which she says resulted in distress to them. We found there was some fault in the way in which the Council supported Ms C and her son, for which the Council has agreed to apologise and pay a financial remedy.
-
Leeds City Council (21 001 771)
Statement Not upheld Assessment and care plan 19-Jan-2022
Summary: Z complained the Council failed to adequately assess their care and support needs and this left them without the care and support they required. The Council was not at fault in the way it assessed Z’s needs.
-
North Yorkshire County Council (21 002 355)
Statement Not upheld Assessment and care plan 18-Jan-2022
Summary: the Council was not at fault in its refusal to provide care and support to Ms B. There was no fault in how it made its decision, so we cannot question the decision itself.