Manchester University NHS Foundation Trust (19 010 763b)

Statement Not upheld Other 02-Oct-2020

Summary: Ms D complained about information she received about her mother’s discharge from hospital to residential care and associated charges. The Ombudsmen have upheld Ms D’s complaints about Manchester City Council. We have not upheld her complaints about Pennine Acute Hospitals NHS Trust and Manchester University NHS Foundation Trust. The Council has accepted our recommendations, so we have completed our investigation.

NHS Leeds Clinical Commissioning Group (18 006 125a)

Statement Upheld Other 23-Jul-2020

Summary: Mr X complains about the decision of his daughter’s care provider to withdraw her residential placement. He complains Leeds City Council was powerless to hold the care provider to account. He also complains about the Council’s handling of his complaint. The Ombudsmen finds fault with the Council. We have recommended Leeds Clinical Commissioning Group, as commissioner of continuing healthcare, apologise to Mr X and his daughter, and to pay them a financial remedy.

Leeds City Council (18 006 125b)

Statement Upheld Other 23-Jul-2020

Summary: Mr X complains about the decision of his daughter’s care provider to withdraw her residential placement. He complains Leeds City Council was powerless to hold the care provider to account. He also complains about the Council’s handling of his complaint. The Ombudsmen finds fault with the Council. We have recommended Leeds Clinical Commissioning Group, as commissioner of continuing healthcare, apologise to Mr X and his daughter, and to pay them a financial remedy.

The Wilf Ward Family Trust (18 006 125c)

Statement Not upheld Other 23-Jul-2020

Summary: Mr X complains about the decision of his daughter’s care provider to withdraw her residential placement. He complains Leeds City Council was powerless to hold the care provider to account. He also complains about the Council’s handling of his complaint. The Ombudsmen finds fault with the Council. We have recommended Leeds Clinical Commissioning Group, as commissioner of continuing healthcare, apologise to Mr X and his daughter, and to pay them a financial remedy.

Allot Healthcare Services Ltd (17 013 763a)

Statement Upheld Other 01-Jul-2020

Summary: We uphold Ms A’s complaints about a care provider not providing her with reading and social support. Ms A suffered avoidable distress and inconvenience and she did not receive the services agreed on her care plan. To remedy the injustice, the Care Provider will reduce the bill by a further £1500 and apologise for the failings identified within one month. We do not uphold Ms A’s complaint about billing her for a second carer.

Oxleas NHS Foundation Trust (19 009 231a)

Statement Closed after initial enquiries Other 19-Jun-2020

Summary: Mr P complains about school transport for his son, R. I have decided not to investigate this complaint because Mr P has complained well over a year after he became aware of the matter and he could have raised it as part of earlier complaints. Mr P is pursuing a Tribunal appeal which could provide the school transport he seeks. Regarding his complaint about the way the Council handled the transport appeal, the Ombudsmen would not be able to achieve the outcomes Mr P seeks. It is also unlikely an Ombudsmen’s investigation would add to the response he has already received from the Trust.

Kent Community Health NHS Trust (19 011 755a)

Statement Closed after initial enquiries Other 02-Jun-2020

Summary: Mrs D complained about the way the Trust, which was commissioned by the Council, decided to provide the speech and language therapy set out in her child’s education, health and care plan. The Trust did not follow the plan as set out but offered initial intensive support with a view to changing the plan. The Council had overall statutory responsibility for the plan and ensured it was not changed in line with Mrs D’s wishes. Mrs D wanted the Trust to carry out an equality impact assessment on its policy relevant for speech and language therapy. The Ombudsmen will not investigate this complaint as they cannot add to the investigation already completed.

University Hospitals of Morecambe Bay NHS Trust (19 020 859a)

Statement Closed after initial enquiries Other 02-Jun-2020

Summary: Mrs B complains about a safeguarding alert raised by the Trust’s district nurses. She also says the Council’s safeguarding investigation was flawed. The Council and Trust have remedied any injustice to Mrs B. The Ombudsmen therefore will not investigate.