Archive has 625 results
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Worthing Borough Council (19 019 239)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal.
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Bournemouth, Christchurch and Poole Council (19 018 362)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020
Summary: The Ombudsman will not investigate Mr D’s complaint about Penalty Charge Notices (PCNs) he received. It is reasonable to expect Mr D to use his right of appeal to an independent tribunal if he wants to challenge the PCNs. And the courts are better placed to decide if the Council’s policies on parking are discriminatory.
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London Borough of Croydon (19 019 025)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020
Summary: Mr X complains he had to pay enforcement agency fees for a Penalty Charge Notice which he says he has already paid. The Ombudsman cannot investigate this complaint as Mr X has already taken legal action on this matter.
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Swindon Borough Council (19 018 634)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint the Council incorrectly sent a Penalty Charge Notice to him. The matter is now resolved, and further consideration of the complaint would not achieve any more for Mr B. Mr B’s complaint about the handling of his personal data is a matter for the Information Commissioner’s Office (ICO).
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Sheffield City Council (19 012 436)
Statement Upheld Parking and other penalties 19-Mar-2020
Summary: Mrs X says the Council wrongly refused to refund a parking ticket. The proper place for considering this was the Traffic Penalty Tribunal. However, the Council did not give Mrs X the opportunity to have her case heard, which is an injustice. The Council has agreed to our recommendations and has cancelled the parking ticket.
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Hartlepool Borough Council (19 019 338)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot have a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
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Transport for London (19 019 829)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about a penalty charge notice. This is because he has used his right of appeal to London Tribunals.
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Manchester City Council (19 018 948)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s action to recover payment for a penalty charge notice issued in 2014. This is because the complaint is late and it would have been reasonable for Mrs X to put the matter to the Traffic Enforcement Centre.
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Stroud District Council (19 018 784)
Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Council issues parking fines. This is because there is insufficient remaining injustice caused to Mrs X to warrant the Ombudsman’s involvement.
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Stoke-on-Trent City Council (19 010 872)
Statement Upheld Parking and other penalties 18-Mar-2020
Summary: Mr D complains about how the Council responded to his complaints about parking issues in his area. The Ombudsman finds no fault by the Council in respect of the substantive matters. There was fault in the Council’s handling of the complaint, but that did not cause a significant injustice to Mr D requiring the recommendation of a remedy.