Hartlepool Borough Council (18 014 268)

Statement Not upheld Leisure and culture 03-Jul-2019

Summary: Mr X complains the Council has wrongly accused him of breaking allotment regulations and evicted him from his allotment. He says this has caused him distress and the Council has banned him from having an allotment for five years. There was no fault in how the Council considered the evidence and made its decision. There was also no fault in the process it followed to evict Mr X. It says it has not banned him from having an allotment and he can join the waiting list for a new allotment, should he wish to do so.

Royal Borough of Greenwich (18 014 870)

Statement Upheld Leisure and culture 01-Jul-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s failure to respond to her requests to install additional CCTV cameras at her local sports centre. The Council has reviewed the system and agreed to make changes; this provides a satisfactory resolution to the complaint.

Ashfield District Council (18 015 829)

Statement Not upheld Leisure and culture 13-Jun-2019

Summary: Mr B says the Council harassed and unreasonably threatened to terminate his allotment tenancy when he has not breached the conditions. There is no fault in how the Council handled Mr B’s case.

London Borough of Hounslow (19 000 086)

Statement Closed after initial enquiries Leisure and culture 12-Jun-2019

Summary: The Ombudsman cannot investigate this complaint about a private individual’s decision to build on allotments. This is because the complaint does not concern an administrative function of the Council.

Peak District National Park Authority (19 001 265)

Statement Closed after initial enquiries Leisure and culture 05-Jun-2019

Summary: The Ombudsman will not investigate this complaint about the Authority’s decision not to issue a refund after the complainant needed to cancel a walk she had booked. This is because there is insufficient evidence of fault by the Authority.

Northamptonshire County Council (19 001 128)

Statement Closed after initial enquiries Leisure and culture 04-Jun-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about the way a member of staff from the Council spoke to him. This is because there is not enough evidence of fault causing injustice. It is also unlikely we could add anything to the Council’s response, and we cannot achieve the outcome Mr X wants.

London Borough of Waltham Forest (19 000 937)

Statement Closed after initial enquiries Leisure and culture 03-Jun-2019

Summary: The Ombudsman will not investigate Ms B’s complaints about reductions to exercise classes at her local leisure centre and the way the Council monitors the efficiency and outcomes of the leisure centre. The changes to the class timetable do not cause Ms B a significant enough personal injustice to warrant an investigation. And whether the leisure centre provides value for money for council tax payers is a matter that affects all or most of the people in the area.