Portsmouth City Council (18 010 943)

Statement Upheld Private housing 24-May-2019

Summary: Mr and Mrs X complain about the quality of damp-proofing work completed in their house since they received a vulnerable persons’ grant from the Council to fund it in 2013. The Ombudsman concludes although two attempts to resolve Mr and Mrs X’s damp issue have clearly failed, this was not because of fault by the Council. There was fault in how the Council explained its involvement in the later works, which caused some uncertainty, but it has already offered a remedy we consider satisfactory for this.

London Borough of Brent (18 010 570)

Statement Upheld Private housing 17-May-2019

Summary: There was some fault in how the Council handled reports of disrepair in a private rental property, but this did not cause a significant injustice. There was also fault in how the Council handled a homelessness application, which caused a limited injustice. The Council has agreed to provide a remedy for this.