Recent statements in this category are shown below:
Statement Not upheld Private housing 29-Sep-2017
Summary: Mr X complained the Council failed to properly treat an infestation in his flat and it unreasonably refused him an urgent move on medical grounds. There was no fault in the way the Council dealt with Mr X's requests.
Statement Closed after initial enquiries Private housing 28-Sep-2017
Summary: The Ombudsman will not investigate Miss B's complaint about the Council failing properly to assess the hazards in her private rented accommodation. The complaint is late and there is no good reason Miss B could not have complained sooner, the injustice she claims is neither ongoing nor the responsibility of the Council rather than her former landlord, and there is not enough evidence of fault by the Council, so an investigation is not warranted.
Statement Not upheld Private housing 18-Sep-2017
Summary: The Council was not at fault in the way it responded to Mr X's concerns about a tenant at his property. Or the Council caused an unnecessary delay when the property was re-let.
Statement Closed after initial enquiries Private housing 11-Sep-2017
Summary: The Ombudsman will not investigate this complaint about fault in how the Council described a repair scheme for defective properties. It is not possible to determine what injustice the complainant may have been caused.
Statement Closed after initial enquiries Private housing 08-Sep-2017
Summary: The Ombudsman will not investigate this complaint about damage caused to the complainant's property between 2005 and 2012. This is because it is a late complaint. In addition, there is insufficient evidence of fault by the Council and because it is unlikely an investigation would lead to a different outcome.
Statement Closed after initial enquiries Private housing 05-Sep-2017
Summary: we will not investigate Ms X's complaint about the advice the Council gave her tenant when she served a notice on her, or the actions of an environmental health officer. We cannot add to the Council's investigation, it is unlikely we would find fault with the Council's advice, and the actions of the Environmental Health Officer caused insufficient injustice to Ms X to justify an investigation.
Statement Not upheld Private housing 30-Aug-2017
Summary: There is no evidence to show the Council delayed in resolving Mr B's query about his loan repayments.
Statement Upheld Private housing 17-Aug-2017
Summary: The Council was at fault for the consideration it gave to taking enforcement action against the complainant's former landlord for harassment and potential illegal eviction. It also failed to properly explain its responsibilities to the complainant under the Land Compensation Act. It is considered unlikely these faults would have led to any different outcome to the complainant who is homeless, given that she has refused other offers of help from the Council. However, the Council has agreed to remedy the complaint to reflect any distress or missed opportunities arising from these faults. Other parts of the complaint considering specific actions by the Council are not upheld.
Statement Closed after initial enquiries Private housing 08-Aug-2017
Summary: The Ombudsman will not investigate Mrs C's complaint that the Council's officers avoided and ignored facts and evidence she presented to them about her housing situation. It is reasonable to expect Mrs C to follow the Housing Act 1996 review and appeal process and to await the outcome of the Council's review. The Ombudsman would not conclude the Council has avoided and ignored evidence Mrs C provided about her children's medical conditions and the current disrepair in her home.
Statement Closed after initial enquiries Private housing 07-Aug-2017
Summary: Mr X complained about the Council's decision to require payment of a charge on his property which he agreed to in 2005. He says he was unable to live in the property for the required 10 years because he spent 2 years in prison. The Ombudsman will not investigate this complaint. There is insufficient evidence of any fault on the Council's part.