Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 08-Aug-2017
Summary: The Ombudsman will not investigate Mrs C's complaint that the Council's officers avoided and ignored facts and evidence she presented to them about her housing situation. It is reasonable to expect Mrs C to follow the Housing Act 1996 review and appeal process and to await the outcome of the Council's review. The Ombudsman would not conclude the Council has avoided and ignored evidence Mrs C provided about her children's medical conditions and the current disrepair in her home.
Statement Closed after initial enquiries Private housing 07-Aug-2017
Summary: Mr X complained about the Council's decision to require payment of a charge on his property which he agreed to in 2005. He says he was unable to live in the property for the required 10 years because he spent 2 years in prison. The Ombudsman will not investigate this complaint. There is insufficient evidence of any fault on the Council's part.
Statement Closed after initial enquiries Private housing 02-Aug-2017
Summary: The Ombudsman will not investigate this complaint about a wall collapse in 2017 which the complainant blames on poor work in 1999. This is because the Ombudsman does not determine claims of negligence. This is a matter that needs to be determined through the courts or insurers.
Statement Not upheld Private housing 28-Jul-2017
Summary: Having accepted a fault in its oversight of works in 2010 the Council acted without fault in identifying and carrying out remedial works to bring a bathroom up to the specification needed by the resident.
Statement Not upheld Private housing 20-Jul-2017
Summary: There was no fault in the way the Council dealt with Mrs X's complaint about its failure to properly supervise the work of a contractor refurbishing a property under a grant funding agreement.
Statement Closed after initial enquiries Private housing 18-Jul-2017
Summary: We will not investigate Mr Y's complaint about the Council charging him for a visit it carried out to his rental property prior to it serving an Improvement Notice. Mr Y had the right to appeal to the Residential Property Tribunal against the Improvement Notice and the Council's costs claim. The complaint is outside our legal remit as it is reasonable to expect Mr Y to have appealed.
Statement Closed after initial enquiries Private housing 11-Jul-2017
Summary: The Ombudsman will not investigate Mr B's complaint the Council did not manage his tenants' behaviour. It is unlikely an investigation would find fault by the Council nor add any more to the Council's own investigation.
Statement Closed after initial enquiries Private housing 06-Jul-2017
Summary: The Ombudsman will not investigate Mr B's complaint that the Council failed to take action to address his reports that a property is derelict and unoccupied. Mr B has not suffered personal injustice as a result of the fault he has complained about.
Statement Upheld Private housing 30-Jun-2017
Summary: Mr X complained that the Council has not dealt with his complaint about the condition of his privately rented property in accordance with its legal obligations. The Council considered whether to take any actions and in the circumstances decided Mr X's issue with his property did not warrant a formal response. The Council's communication was poor but Mr X was not caused a significant injustice. The Council has since taken action to prevent the same mistakes occurring in the future.
Statement Closed after initial enquiries Private housing 26-Jun-2017
Summary: Mr X complained about the Council's failure to properly inspect a private rented property for hazards which he says were present. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr X.