Archive has 53 results
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Worcester City Council (19 006 035)
Statement Closed after initial enquiries Other 19-Sep-2019
Summary: Mr X complained about the Council keeping him and his home under constant surveillance. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Canterbury City Council (19 008 922)
Statement Closed after initial enquiries Other 19-Sep-2019
Summary: The Ombudsman cannot investigate Mr X’s complaint. It is outside his legal remit as it relates to the Council’s management of its social housing stock.
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Birmingham City Council (19 006 559)
Statement Closed after initial enquiries Other 17-Sep-2019
Summary: Mr X complained about the Council’s failure to remove a tree from a neighbouring tenant’s garden which he says may damage his property’s drainage in future. The Ombudsman cannot investigate this complaint. This is because the complaint concerns the management of a social housing tenancy and this is outside the Ombudsman’s jurisdiction.
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Stoke-on-Trent City Council (19 001 378)
Statement Upheld Other 11-Sep-2019
Summary: The Ombudsman found no fault by the Council on Mr D’s complaint of it failing to properly investigate his report of a possible conflict of interests of 2 of its officers under its employee code of conduct. The Council properly investigated it. There was poor record keeping as it failed to provide evidence of the officers notifying and obtaining consent to start their business. The fault caused no significant injustice.
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Wokingham Borough Council (18 011 001)
Statement Upheld Other 10-Sep-2019
Summary: Ms B complains that the Council misled her as to when it would pay a discretionary housing loan to help her secure a new private rental property. She says this caused her to incur considerable additional costs when moving home and considerable stress. The Ombudsman considers that the apology the Council has already provided, and a review of its procedures represent a suitable remedy for any injustice caused to Ms B.
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Bristol City Council (19 005 368)
Statement Closed after initial enquiries Other 06-Sep-2019
Summary: Mr X complained about the Council’s failure to take sufficient action over dry rot which he says spread from one of its rented properties into his home in 2007. The Ombudsman cannot investigate this complaint. This is because the complaint relates to property managed by a social housing landlord and is outside our jurisdiction. It was reasonable for Mr X to seek a remedy in the courts for his claim of negligence on the neighbouring landlord’s part.
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South Norfolk District Council (19 004 740)
Statement Upheld Other 04-Sep-2019
Summary: The Ombudsman will not investigate this complaint about a conversation the complainant overhead. This is because the Council has provided an appropriate response.
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Royal Borough of Kensington & Chelsea (18 001 000)
Statement Closed after initial enquiries Other 28-Aug-2019
Summary: A woman complained that the Council wrongly placed her in supported housing she did not need, and failed to take responsibility for the problems she subsequently experienced in the accommodation. However the Ombudsman will not investigate this complaint, mainly because it was made late.
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London Borough of Waltham Forest (19 000 692)
Statement Upheld Other 05-Aug-2019
Summary: Ms X complained about how the Council provided support to her and her son after they became homeless. There was fault causing injustice when the Council failed to assess the needs of Ms X and her son, placed them in unsuitable temporary accommodation and lost Ms X’s personal property. The Council has apologised and paid Ms X £200. It agreed to make an additional payment of £500 to remedy the injustice caused.
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London Borough of Newham (18 018 750)
Statement Upheld Other 26-Jul-2019
Summary: There was no evidence of fault in the Council’s deduction of outstanding rent arrears from an agreed settlement, relating to the loss of the complainant’s belongings. The Ombudsman has not investigated a complaint about the loss of the belongings, because it is made too late. For this reason, the Ombudsman has completed his investigation.