Other


Recent statements in this category are shown below:

  • London Borough of Lewisham (23 014 764)

    Statement Closed after initial enquiries Other 13-Feb-2024

    Summary: We will not investigate this complaint about damage caused to the complainants home caused by its tenants under a private lease agreement. This is because it is reasonable for the complainant to seek a remedy in the courts.

  • Bristol City Council (23 017 836)

    Statement Closed after initial enquiries Other 12-Feb-2024

    Summary: We cannot investigate this complaint about the Council not taking action against its tenant for blocking a shared alleyway. This is because we cannot investigate complaints about the management of social housing by councils.

  • London Borough of Haringey (23 002 189)

    Statement Upheld Other 08-Feb-2024

    Summary: The Council did not contact Ms X’s landlord and did not tell Ms X it would rehouse her a few days before deciding she was not homeless. However, Hthe Council failed to consider relevant information when making this decision. It took too long to deal with Ms X’s request for a review and provided conflicting information about complaints. These faults caused Ms X avoidable uncertainty and distress. The Council has agreed to apologise, make a payment to Ms X, and act to improve its services.

  • London Borough of Haringey (23 016 493)

    Statement Closed after initial enquiries Other 07-Feb-2024

    Summary: We cannot investigate this complaint about property damage as it is not within our remit.

  • London Borough of Hackney (23 014 481)

    Statement Closed after initial enquiries Other 06-Feb-2024

    Summary: We will not investigate this complaint about a telephone call and the handling of Miss X’s complaint about the call. This is mainly because it is unlikely we would reach a clear enough view about the telephone call or recommend more than the Council has already done for the poor complaint-handling.

  • Bristol City Council (23 014 536)

    Statement Closed after initial enquiries Other 06-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the Council erecting scaffolding on her property without her knowledge or permission. This is because this is a complaint about negligence which is a matter best considered and decided via the Council’s insurers or the small claims court.

  • Birmingham City Council (23 003 488)

    Statement Closed after initial enquiries Other 03-Feb-2024

    Summary: We will not exercise discretion to investigate this complaint about matters relating to temporary accommodation in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

  • London Borough of Islington (23 014 520)

    Statement Closed after initial enquiries Other 01-Feb-2024

    Summary: We will not investigate Miss X’s complaint about the homelessness support the Council provided after she fled domestic abuse. That is because it is a late complaint.

  • Tunbridge Wells Borough Council (23 010 760)

    Statement Upheld Other 31-Jan-2024

    Summary: The Council failed to take all the relevant information into account in deciding Ms X did not qualify to join its housing register. This was fault. This caused Ms X injustice as she missed out on opportunities to bid for housing and experienced avoidable distress. The Council has agreed to apologise, reinstate Ms X’s application, make a payment to her, and act to improve its services.

  • Tandridge District Council (23 008 601)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We cannot investigate this complaint about the Council’s duty to protect Miss X’s property because Miss X has started court action against the Council on the same matter. The law says we cannot investigate a complaint if someone has started court action about the matter.

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