Other


Recent statements in this category are shown below:

  • Welwyn Hatfield Borough Council (17 003 274)

    Statement Closed after initial enquiries Other 12-Sep-2017

    Summary: The Ombudsman will not investigate Mr C's complaint about the Council's response to his compensation claim. This is because the complainant can seek a remedy in court.

  • South Gloucestershire Council (17 007 251)

    Statement Closed after initial enquiries Other 12-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about damage caused by tenants to the complainant's property. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Southwark (16 015 574)

    Statement Closed after initial enquiries Other 11-Sep-2017

    Summary: The Ombudsman cannot investigate this complaint about services charges because he has no power to investigate a council when it is carrying out housing management functions. In addition, the complainant can appeal to the First Tier Tribunal (Property Chamber) or go to court.

  • London Borough Of Brent (16 013 223)

    Statement Upheld Other 11-Sep-2017

    Summary: The Council offered Mr Z a studio flat when he was homeless but refused to give him further housing support. The Council's policy did not say it would only make one offer. The Council's records of Mr Z's response were inadequate. The Council agreed to apologise and review its procedures.

  • Royal Borough of Greenwich (17 000 954)

    Statement Upheld Other 11-Sep-2017

    Summary: The Council is at fault for giving his family bags containing the heavily soiled bedding Mr X died in. The Council apologised and offered the family £750. The Council has agreed to increase this to £2,000 and take action to try to avoid this happening again.

  • Brighton & Hove City Council (16 018 718)

    Statement Upheld Other 23-Aug-2017

    Summary: Ms D says the Council wrongly allowed her eviction from temporary accommodation and mishandled her complaint. The Ombudsman has found evidence of fault in how the Council investigated the case. She has completed the investigation and upheld the complaint. The Council agrees to take action including apologising to Ms D and paying her redress.

  • London Borough of Ealing (17 005 558)

    Statement Closed after initial enquiries Other 23-Aug-2017

    Summary: Ms X complained about the condition of temporary bed and breakfast accommodation where the Council placed her in 2013. The Ombudsman will not exercise his discretion to investigate Ms X's complaint which has been made outside the normal 12 month period. There is insufficient evidence of fault on the Council's part which has caused injustice.

  • Salford City Council (17 006 841)

    Statement Closed after initial enquiries Other 22-Aug-2017

    Summary: The Ombudsman will not investigate this complaint that the Council has not taken action regarding the complainant's neighbour who has an overgrown garden. This is because the neighbour is not a Council tenant and there is insufficient evidence of fault by the Council.

  • London Borough Of Brent (17 005 386)

    Statement Not upheld Other 21-Aug-2017

    Summary: The Ombudsman will not further investigate this complaint as it concerns Mrs X's tenancy and how the Council manages its housing service. How the Council manages it housing service is outside the Ombudsman's jurisdiction.

  • Brentwood Borough Council (17 007 100)

    Statement Closed after initial enquiries Other 18-Aug-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the way the Council dealt with an insurance claim because he cannot investigate the Council's actions when managing its social housing, it is reasonable to expect Mr B and his wife to go to court if the matter is not resolved through their own insurers and the Ombudsman will not investigate a complaint about the way the Council has dealt with an insurance claim when he is not investigating the underlying matter.

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