Other archive 2019-2020

Archive has 81 results

  • Eastbourne Borough Council (18 014 711)

    Statement Upheld Other 14-May-2019

    Summary: Mr Y complains that an administrative error by the Council meant that his Council Tax case was wrongly passed to enforcement agents, who made two unnecessary visits to his previous address. Mr Y says this caused embarrassment and distress. The Ombudsman upholds the complaint. The Council will offset £150 against Mr Y’s debt for the avoidable distress that its actions caused.

  • Rochdale Metropolitan Borough Council (18 015 059)

    Statement Not upheld Other 10-May-2019

    Summary: I have stopped investigating Mrs X’s complaint that the Council gave her incorrect benefits advice which meant she could not claim child tax credit. This is because the Council’s advice has not caused Mrs X an injustice and she can ask for reconsideration of her child tax credit claim.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings

•