Children's care services archive 2015-2016


Archive has 657 results

  • London Borough of Hillingdon (15 009 205)

    Statement Upheld Looked after children 31-Mar-2016

    Summary: The Ombudsman found fault on Mr T's complaint against the Council about his time in its care. The Council failed to investigate his allegations of physical abuse by family members. It also delayed the stage 2 investigation of his complaint under its complaints procedure. The agreed action of a written apology for its failures, taking action to ensure the delays are not repeated, and a payment of £250 for the uncertainty the failures caused and the delay, remedies the avoidable injustice caused.

  • Leeds City Council (15 000 654)

    Statement Closed after initial enquiries Child protection 31-Mar-2016

    Summary: The Ombudsman has no power to investigate Ms M's complaint about the Council's views of her care of her child. She will not investigate its decision to suspend a complaint investigation as it is unlikely she would find fault.

  • Plymouth City Council (15 007 046)

    Statement Not upheld Fostering 31-Mar-2016

    Summary: Ms X complained about the way the Council dealt with her as an agency foster carer. Some of the matters she complains about are not for the Council to address. The Ombudsman has not found evidence of fault in the way the Council dealt with her.

  • Wiltshire Council (14 004 017)

    Statement Closed after initial enquiries Other 31-Mar-2016

    Summary: The Ombudsman will not investigate Ms X's complaint about her children being in care. A court decided to make care orders on the children.

  • Devon County Council (15 013 395)

    Statement Not upheld Child protection 31-Mar-2016

    Summary: The Council was not at fault in the way in which it investigated social workers' actions in response to Mr A's allegations about abuse of his children.

  • London Borough of Bromley (15 015 697)

    Statement Upheld Other 31-Mar-2016

    Summary: The Council acted without fault in its assessment of a young person referred to it by the Police but it failed to accurately reflect the facts when responding to a complaint about that service.

  • Sefton Metropolitan Borough Council (15 019 281)

    Statement Closed after initial enquiries Child protection 31-Mar-2016

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council preventing him having a relationship with his children after the breakdown of his marriage. There is not enough evidence the Council's own investigation is flawed; the Ombudsman cannot resolve disputed evidence which is not a matter of record; nor can she resolve the matter of contact between Mr B and his children which it would be reasonable for him to pursue in the courts.

  • Luton Borough Council (15 019 200)

    Statement Closed after initial enquiries Other 30-Mar-2016

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's recommendations to court on her child and related actions. The court has decided the case.

  • Northamptonshire County Council (15 019 228)

    Statement Closed after initial enquiries Other 30-Mar-2016

    Summary: The Ombudsman will not investigate Ms X's complaint about a delay in paying compensation. The Council has taken the required action.

  • Sheffield City Council (15 017 089)

    Statement Closed after initial enquiries Child protection 30-Mar-2016

    Summary: The Ombudsman cannot investigate Mrs X's complaint about children services actions because she has no power to investigate events considered and decided upon by a Court.

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