Archive has 251 results
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Mole Valley District Council (21 008 917)
Statement Closed after initial enquiries Other 01-Nov-2021
Summary: We will not investigate this complaint about a claim for personal injury against the Council. This is because it is reasonable for Mr X to seek a remedy in the courts if he does not receive a satisfactory response form the Council’s insurers.
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Sheffield City Council (21 008 531)
Statement Closed after initial enquiries Other 27-Oct-2021
Summary: We will not exercise discretion to investigate this complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner about inconsiderate parking and the highway kerbs on her street.
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Kent County Council (21 001 247)
Statement Upheld Other 27-Oct-2021
Summary: Mr A complains the Council gave him poor advice about a dropped kerb application, and then refused his application and failed to refund him. This caused him to pay fees which were then lost because of poor advice from the Council. The Ombudsman finds fault with the Council for the advice it gave Mr A, and for the delay caused in remedying the injustice. The Council has now refunded Mr A his fees and has agreed to a financial payment in recognition of the distress and delay caused.
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Cheshire East Council (21 008 593)
Statement Closed after initial enquiries Other 26-Oct-2021
Summary: We will not investigate Mr X’s complaint that the Council has refused to remove a highway bollard outside his property. The bollard has been removed and no further action is required.
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Statement Closed after initial enquiries Other 25-Oct-2021
Summary: We will not investigate this complaint about an overgrown footpath because there is insufficient evidence of fault by the Council.
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Sefton Metropolitan Borough Council (21 008 492)
Statement Closed after initial enquiries Other 24-Oct-2021
Summary: We will not investigate this complaint about the Council’s investigation of a complaint concerning an officer’s behaviour. This is because the complainant has not suffered injustice as a result of fault by the Council.
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Transport for London (21 007 195)
Statement Closed after initial enquiries Other 24-Oct-2021
Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to make reasonable adjustments for his disability. This is because the Equality and Human Rights Commission is better placed to deal with the matter.
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North Yorkshire County Council (21 008 293)
Statement Closed after initial enquiries Other 19-Oct-2021
Summary: We will not investigate this complaint about the Council’s decision to close a footpath close to the complainant’s home. There is not enough evidence of fault by the Council to justify an investigation. Also, the footpath has now reopened, and further investigation is unlikely to lead to a different outcome.
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Essex County Council (21 006 962)
Statement Closed after initial enquiries Other 18-Oct-2021
Summary: We will not investigate this complaint about the Council’s refusal of the complainant’s application for a dropped kerb. We are unlikely to find the Council’s decision was affected by fault.
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London Borough of Hillingdon (21 008 166)
Statement Closed after initial enquiries Other 18-Oct-2021
Summary: We will not investigate this complaint about the approval of a vehicle crossing dropped kerb. This is because there is insufficient evidence of fault which would warrant an investigation.