Mid Sussex District Council (20 008 203)

Statement Closed after initial enquiries Other 16-Feb-2021

Summary: Mr X complains the Council is not doing enough to ensure road safety in the area. We will not investigate this complaint. The primary responsibility for road safety in the area lays with another authority. Also, we do not consider the Council’s actions have caused Mr X a significant personal injustice. And we cannot achieve the outcome he is seeking.

Birmingham City Council (20 009 798)

Statement Upheld Other 16-Feb-2021

Summary: We will not investigate this complaint about a delay the complainant was having in getting a refund for a dropped kerb application. This is because the Council has paid the refund.

Leicester City Council (20 009 966)

Statement Closed after initial enquiries Other 16-Feb-2021

Summary: Mr X complains the Council is wrong to seek payment from him for repair works it carried out to a footway outside his house in 2018. We will not investigate as the complaint is made late and there are not good reasons to investigate now.

Peterborough City Council (20 010 115)

Statement Closed after initial enquiries Other 16-Feb-2021

Summary: We will not investigate Mr B’s complaint about the Council’s failure to assist him with measures to address traffic noise and pollution. This is because we could not now effectively investigate what happened several years ago, it is unlikely we would find fault by the Council from 2020 and we could not achieve the outcome Mr B wants.

Essex County Council (20 010 385)

Statement Closed after initial enquiries Other 15-Feb-2021

Summary: Mr X complained about the Council’s failure to resolve his complaint about highway run -off and spray from traffic from affecting his property. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Leicestershire County Council (20 010 305)

Statement Closed after initial enquiries Other 11-Feb-2021

Summary: We will not investigate this complaint about the Council’s decision to reject an application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Wiltshire Council (20 009 931)

Statement Closed after initial enquiries Other 09-Feb-2021

Summary: Mr X complained about disturbance from highway works on two successive evenings in 2020. We should not investigate this complaint. This is because there is insufficient evidence of any significant injustice caused by any fault of the Council.

London Borough of Tower Hamlets (19 006 122)

Report Upheld Other 19-Oct-2020

Summary: Mrs B complains that the Council was wrong to refuse her son, C, a personalised disabled parking bay. C has autism, severe behavioural difficulties, physical problems as a result of a birth defect which cause muscle weakness, and asthma. Although he has a Blue Badge, the family frequently have to park far from their home and have great difficulty transferring C between the car and their home. This can also be very distressing for C. Mrs B says that C needs a personalised disabled bay so that they can safely transfer him between his special needs pushchair and their car.

London Borough of Merton (18 010 732)

Report Upheld Other 02-Jul-2020

Summary: Ms J complains about the actions of ‘Merton Enforcement Agents’, an enforcement service operated by the Council that acts for it and the London Borough of Sutton Council. The agents collected three debts from Ms J on behalf of the two Boroughs. Ms J complains:she could not contact an enforcement agent employed by the Council; the Council did not help when she asked for time to pay her debts; the agent discussed her debt improperly with her brother and unreasonably put pressure on him to pay her debt; the agent twice wrongly seized Ms J’s car which she says was essential to her employment as a ‘tool of the trade’; and failed to issue her the correct notices when it seized her car.