Central Bedfordshire Council (19 012 234)

Statement Not upheld Special educational needs 22-Feb-2021

Summary: Mrs Y complains about the Council’s handling of a safeguarding investigation at her son’s previous school. This investigation was discontinued because no worthwhile outcome is achievable by further investigation.

Central Bedfordshire Council (19 012 349)

Statement Upheld Special educational needs 22-Feb-2021

Summary: Mrs A complains the Council failed to provide her son with education for more than three months when she withdrew him from his previous school. There was fault by the Council because it did not properly consider its approach to the withdrawal of Mrs A’s son from school. The Council agreed a financial remedy for Mrs A and her son.

Royal Borough of Greenwich (20 004 825)

Statement Upheld Special educational needs 22-Feb-2021

Summary: There was fault by the Council because it failed to tell Mr X of his right to request a review of the decision not to give his son Y a personal budget/direct payment and took too long to complete the review. The Council should also have arranged speech and language therapy for Y in the Autumn term of 2020 and was at fault by not doing so. It has since agreed to reimburse Mr X for the therapy he has paid for, which is a partial remedy when completed. The Council will apologise, make the refund and also make Mr X a symbolic payment to reflect his time and trouble and inconvenience and distress.

Derbyshire County Council (20 000 611)

Report Upheld Special educational needs 22-Feb-2021

Summary: Ms X complained the Council delayed carrying out her son’s annual review, issuing his final amended Education, Health and Care (EHC) Plan and consulting with secondary schools.

Stockton-on-Tees Borough Council (20 008 139)

Statement Upheld Special educational needs 18-Feb-2021

Summary: Miss X complained about the Council’s decisions and actions between November 2018 and June 2020 when it refused and then delayed issuing her son, F with an Education, Health and Care (EHC) Plan. The Council did not issue F’s final EHC Plan in line with statutory timescales. However, this did not cause F a significant injustice. The Council was not at fault when F did not receive provision in line with his plan during September 2020. We did not have jurisdiction to investigate the Council’s actions and decision around whether to assess F or to issue him with an EHC Plan between November 2018 and January 2020. This is because Miss X appealed to a tribunal about the matters.

Suffolk County Council (20 010 718)

Statement Closed after initial enquiries Special educational needs 18-Feb-2021

Summary: We will not investigate this complaint about the Council’s refusal to arrange medical services as it is not responsible for the issue being raised.

Wirral Metropolitan Borough Council (19 019 839)

Statement Upheld Special educational needs 16-Feb-2021

Summary: the complainant says the Council delayed its assessment of her son’s special educational needs and suitable provision causing disruption and distress to the family. The Council recognised the faults and impact they had and offered a remedy. We upheld the complaint and recommended a greater remedy of £2,700.

London Borough of Hackney (18 007 219)

Statement Upheld Special educational needs 16-Feb-2021

Summary: Miss X complained about failings by the Council in the transition from a Statement of Special Educational Needs to an Education Health and Care plan, and its failure to ensure speech and language support was delivered in 2017. The Council failed to send the final plan to all relevant parties in August 2016, which delayed Miss X getting appeal rights. It also failed to provide speech and language support set out in her Statement from May to July 2017. It will apologise and make a payment for the uncertainty caused by the lack of provision.

Cheshire East Council (20 002 507)

Statement Upheld Special educational needs 16-Feb-2021

Summary: the Council delayed completing the assessment of X’s special educational needs and issuing a final Education, Health and Care Plan. This caused her injustice as it delayed her receiving the additional support she needed by four months. The Council will apologise and make a payment to recognise the injustice caused. It has already altered its processes to ensure that the faults identified do not happen in future.

Suffolk County Council (20 000 639)

Statement Upheld Special educational needs 15-Feb-2021

Summary: Mrs X complains about the Council’s actions leading up to the provision of an Education, Health and Care plan for her child. She says the Council incurred delays and provided misleading information about the process. Mrs X also complains about the Council’s handling of her complaint. She says the Council’s actions caused unnecessary stress and uncertainty to her child and the wider family. We find fault by the Council in this matter and the Council has agreed a remedy to address the injustice caused.