Norfolk County Council (21 018 009)

Statement Closed after initial enquiries Other 24-Mar-2022

Summary: We cannot investigate this complaint about what the Council included in a court bundle. This matter is not separable from court action.

London Borough of Hackney (21 016 635)

Statement Closed after initial enquiries Looked after children 24-Mar-2022

Summary: We will not investigate this complaint about the care the Council gave a looked after child between 2009 and 2014. This is because we could not carry out a fair and meaningful investigation so long after the events complained about.

Devon County Council (21 017 736)

Statement Closed after initial enquiries Looked after children 24-Mar-2022

Summary: We cannot investigate this complaint about the Council’s actions in deciding about the care of a child. The matters complained of are not separable from matters decided by a court.

City of Bradford Metropolitan District Council (21 018 685)

Statement Closed after initial enquiries Friends and family carers 23-Mar-2022

Summary: We will not investigate this complaint about Ms X’s grandchild being put up for adoption. This is because the decision was made by the courts and we cannot investigate what happened in court or decisions made by the courts.

London Borough of Richmond upon Thames (20 011 993)

Statement Upheld Child protection 23-Mar-2022

Summary: Miss X complains about the Council’s failure to provide the special educational provisions set out in her son’s Education, Health, and Care plan. She also complains the Council failed to appropriately deal with the safeguarding concerns she raised. We find fault with some of the Council’s actions. We have made recommendations for the Council to remedy the injustice caused.

Hertfordshire County Council (21 003 937)

Statement Upheld Fostering 23-Mar-2022

Summary: The complainants, foster carers, complained that the Council failed to understand their concerns about Covid-19 when insisting that they send the foster children to school prior to the second lockdown in December 2020. The complainants also considered the Council raised unfounded allegations about them as part of its complaint investigation. We find fault in some aspects of the Council’s approach and the Council has agreed a way to remedy the injustice. We are therefore closing the complaint.

Salford City Council (21 017 459)

Statement Not upheld Other 23-Mar-2022

Summary: Miss X complained the Council intended to withdraw the accommodation it provided to her and her children under the Children Act. There was no fault in how the Council made its decision to withdraw the accommodation it provided to Miss X.

Gloucestershire County Council (21 003 170)

Statement Upheld Child protection 22-Mar-2022

Summary: Mr F complains about being unfairly excluded from the Council’s child protection process in relation to his son. Further, Mr F said the Council built a false narrative that he was a person who abused alcohol which ultimately led to a flawed decision that he was a risk to his son. Mr F says these failings resulted in him suffering serious emotional distress. We have identified numerous and serious failings by the Council. Specifically, the Council excluded Mr F from the child protection process, failed to share information with him in a timely manner and unjustifiably judged Mr F as a person who misuses alcohol. We consider the Council’s judgement about the level of risk Mr F presented to his child was based on procedural failings. Mr F suffered an injustice by reason of the faults and the Council has agreed to a number of remedies to address this.

Devon County Council (21 007 837)

Statement Not upheld Disabled children 22-Mar-2022

Summary: The Council was not at fault in how it assessed Ms X’s son’s application for a Blue Badge.

Solihull Metropolitan Borough Council (21 017 127)

Statement Closed after initial enquiries Other 22-Mar-2022

Summary: We cannot investigate Mr X's complaint about information given or used in Court proceedings. And there are other bodies better placed to consider his professionalism and data protection complaints.