Archive has 1126 results
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Stockport Metropolitan Borough Council (21 017 631)
Statement Closed after initial enquiries Other 30-Mar-2022
Summary: We will not investigate Mr X’s complaint. That is because the body he complains about is not within our jurisdiction.
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Gloucestershire County Council (21 017 758)
Statement Closed after initial enquiries Friends and family carers 30-Mar-2022
Summary: We will not investigate this complaint about the Council limiting his daughter’s contact with him. Contact arrangements are a matter for a court and Mr X has a right to go to court it would be reasonable to use.
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Sefton Metropolitan Borough Council (21 017 069)
Statement Closed after initial enquiries Child protection 30-Mar-2022
Summary: We cannot investigate Mr X’s complaint about a Council officer’s report which was submitted to the court in family court proceedings because it lies outside our jurisdiction. The law prevents us from considering matters that have been considered in court. We have no discretion to do so.
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Bolton Metropolitan Borough Council (21 018 265)
Statement Closed after initial enquiries Other 30-Mar-2022
Summary: We cannot investigate this complaint about the Council’s actions concerning Miss X’s children. The matters complained of are not separable from ongoing court action about where her children should live.
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Hertfordshire County Council (21 005 728)
Statement Upheld Child protection 30-Mar-2022
Summary: The Council is at fault as it did not properly consider whether it should investigate Ms X’s late complaint and it did not consider investigating the complaint through the children’s services statutory complaints procedure. As a result Ms X missed the opportunity to have her complaint considered through the statutory complaints procedure. The Council has agreed to remedy this injustice by now investigating Ms X’s complaint starting at stage two of the statutory complaints procedure.
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West Northamptonshire Council (21 005 839)
Statement Upheld Child protection 30-Mar-2022
Summary: Ms X complained the Council appointed a social worker to work with her and her family who was unprofessional and caused her and her family distress. She also complained the Council failed to include her children’s views in its decision making and did not act on her complaints regarding her children’s foster care. She said this caused her and her family emotional distress. There was fault when the Council significantly delayed escalating Ms X’s complaint. The Council has agreed to issue Ms X with an apology and provide a £150 goodwill award. It should also remind its staff of the importance of keeping to required timescales. There was no fault found with the Council’s actions regarding its safeguarding of Ms X and her family.
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London Borough of Harrow (21 008 112)
Statement Upheld Disabled children 30-Mar-2022
Summary: Mr X complained that the Council failed to meet his family’s need for respite from the care of his disabled son and that its communication had been poor. The lack of respite has had a negative impact on the family. We find the Council is at fault and this has caused injustice. It has agreed the recommended ways to remedy this. Therefore we are closing the complaint.
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Lancashire County Council (21 018 011)
Statement Closed after initial enquiries Child protection 29-Mar-2022
Summary: We cannot investigate this complaint about the actions of a social worker because they relate to matters considered in private law proceedings.
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Statement Upheld Child protection 29-Mar-2022
Summary: Dorset Council had already accepted it was at fault when it wrongly provided the complainant’s partner with confidential information about her. The Council will now formally apologise and increase the payment it offered her to acknowledge the impact of this.
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North Tyneside Metropolitan Borough Council (21 003 189)
Statement Upheld Fostering 29-Mar-2022
Summary: Mr X complained the Council failed to properly advise him about the care options or financial support available when it placed his nephew with him. Mr X complained he did not receive the correct allowances or fostering fees which caused him financial difficulties. The Council’s failure to provide Mr X with sufficient information to enable him to make an informed decision regarding the SGO and the support he would receive amounts to fault. This fault has caused Mr X a significant injustice.