London Borough of Newham (20 009 193)

Statement Closed after initial enquiries Other 08-Feb-2021

Summary: We will not investigate Ms X’s complaint about the Council’s involvement in her extended family. She does not have parental responsibility for the children involved. The Information Commissioner’s Office is better placed to consider her data sharing complaint.

Lincolnshire County Council (20 001 052)

Statement Upheld Other 05-Feb-2021

Summary: Mr B complained the Council failed to follow the right procedures when carrying out an age assessment and failed to tell Mr B about the decision and how he could challenge it. The Council failed to follow the guidance when carrying out the age assessment and did not provide Mr B with a written record of the decision and how to challenge it. We cannot speculate about whether that affected the decision on Mr B’s age, although failure to follow the process meant he may have missed out on some support. An apology, payment to Mr B, training and providing information to officers is satisfactory remedy.

Isle of Wight Council (19 015 597)

Report Upheld Other 21-Jan-2021

Summary: Ms C complained to the Council that it delayed reassessing her son E’s needs and deciding about his personal budget. Ms C says these delays meant her son’s needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C’s complaint at Stage 2 of the statutory children’s complaint procedure. As a result, we investigated both Ms C’s complaint about delay and the Council’s complaint procedure. On the evidence available, we found fault with the Council’s management of E’s personal budget and its refusal to consider Ms C’s complaint at Stage 2 of the statutory complaint procedure.