Warrington & Halton Hospitals NHS Foundation Trust (20 002 742a)

Statement Upheld Other 29-Mar-2021

Summary: We consider that Halton Borough Council did not clearly explain the section 47 enquiry process or explain why it changed its supervision arrangements for Mrs X’s daughter. That was distressing for Mrs X. Also, we consider the Council, Warrington & Halton Hospitals NHS Foundation Trust and Halton Clinical Commissioning Group’s poor complaint handling led to significant delays which caused Mrs X frustration and time and trouble.

NHS Halton Clinical Commissioning Group (20 002 742b)

Statement Upheld Other 29-Mar-2021

Summary: We consider that Halton Borough Council did not clearly explain the section 47 enquiry process or explain why it changed its supervision arrangements for Mrs X’s daughter. That was distressing for Mrs X. Also, we consider the Council, Warrington & Halton Hospitals NHS Foundation Trust and Halton Clinical Commissioning Group’s poor complaint handling led to significant delays which caused Mrs X frustration and time and trouble.

Oxford Health NHS Foundation Trust (19 017 100a)

Statement Not upheld Other 17-Feb-2021

Summary: The Ombudsmen find no fault in a Council and Trust’s decision not to implement the recommendations of an investigating officer. The complaints policy sets out that investigations will be subject to senior approval and the Trust provided reasons for setting the investigator’s findings aside.

Leicestershire Partnership NHS Trust (20 005 451a)

Statement Closed after initial enquiries Other 15-Feb-2021

Summary: Mr B complained about historical allegations made about him in 2017 which the Council investigated under its safeguarding procedures. He said the Council did not tell him it had recorded the allegations in line with its safeguarding procedures. Mr B complains this meant that in 2019 the NHS Trust acted on the historical allegations to restrict visits to his daughter who is under the care of the Trust. Mr B’s complaint about the historical allegations is late and he could have complained to us earlier. We cannot achieve the outcome he wants. Mr B can complain to us about more recent matters once the Trust has sent him a final response.