Archive has 43 results
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London Borough of Croydon (20 000 276)
Statement Upheld Charging 09-Feb-2021
Summary: Mrs F complains the Council issued late invoices for her husband’s care and did not take into account his disability related expenses. The invoices were late and the Council failed to reply to one of Mrs F’s complaints. We have found no fault in the Council’s calculations. The Council has agreed to apologise and reduce the amount owed by £100 to acknowledge the time and trouble caused. Mrs F should continue with the repayment plan.
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Statement Not upheld Charging 08-Feb-2021
Summary: The Council has proposed an adequate resolution to a complaint about invoicing for care fees, and as further investigation would not provide a different outcome, we have discontinued our investigation of this point. There is no evidence of fault in the Council’s decision to refer the complainant’s arrears to a debt collection agency.
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East Sussex County Council (20 004 003)
Statement Not upheld Charging 08-Feb-2021
Summary: Mr and Mrs X complain the Council hasn’t dealt properly with a financial assessment for Mrs Y. The Council is not at fault.
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Isle of Wight Council (20 003 860)
Statement Not upheld Charging 05-Feb-2021
Summary: The Council has correctly completed financial assessments of what Ms B should pay towards her adult social care support. The reason it concludes Ms B must now pay is because her Disability Related Expenditure has reduced, which means there is surplus income she can put towards her care costs. This can be reviewed if Ms B provides evidence to the Council of her Disability Related Expenditure.