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26 May 2015
Durham council told to review staff misconduct procedure following ombudsman’s investigation.
Durham County Council has been asked by the Local Government Ombudsman (LGO) to review the way it deals with staff misconduct complaints after a man claimed he was ‘gazumped’ by a building control officer following an official site visit.
25 March 2015
Consultation to create a single public services ombudsman
Local Government Ombudsman (LGO) responds to the consultation to create a single public services ombudsman
20 March 2015
Public scrutiny of complaints should be encouraged
The Local Government Ombudsman (LGO) is reminding councils of the importance of positively responding to and learning from complaints.
19 March 2015
Ombudsman seeing fewer homelessness complaints, but issue not gone away
The Local Government Ombudsman (LGO) is needing to investigate fewer complaints about families living in unsuitable bed and breakfast accommodation, but a recent case shows the issue has not disappeared.
10 March 2015
Ombudsman report asks if children are being failed by complaints system
The pressures on the complaints system for children’s care services are being highlighted in a new report by the Local Government Ombudsman (LGO).
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