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11 December 2014
Ombudsman report shares lessons from planning complaints
The Local Government Ombudsman (LGO) has published a special report that shares the lessons learned from the complaints it receives about planning and development.
04 December 2014
NEW! A Case in Point December has been issued
The latest edition of A Case in Point, our regular newsletter that highlights the broad range of subjects that we cover, has been issued.
28 November 2014
Vacancies: London office
We are currently recruiting for Investigators in our London Office
20 November 2014
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
18 November 2014
LGO report highlights how information about complaints can inform care choices
People who are choosing care for themselves or their loved ones are being reminded they can access information about how different providers respond to complaints.
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