Find out how to make a complaint
Top tips for making a complaint about local authorities
Some hints on how to complain to the council before coming to us
How we deal with your complaint
More information on how the complaints process works
What we can and cannot look at
More information on the services we investigate
Top tips for making a complaint about care providers
Some hints on how to complain to the care provider before coming to us
Frequently asked questions
Answers to the common questions about making a complaint
Complaint fact sheets
Guidance on the common types of complaint we receive
How to register a complaint
More information on how to register a new complaint and what to do if you cannot use our online form
What the outcome will be
What will happen to your complaint
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