New name for the Local Government Ombudsman

We have changed our name to the Local Government and Social Care Ombudsman.

We have done this to help people know that we look at complaints about all areas of adult social care – including privately arranged or funded care.

Nothing has changed about the way we work. We have always investigated complaints about councils’ adult care services, and since 2010 we were given extra powers to investigate registered adult social care providers.

We have called ourselves Local Government and Social Care Ombudsman for some time in the adult social care sector – this change is about making it clear for everyone.

If you are someone with a complaint:

  • You don’t need to do anything. If you have an existing complaint with us nothing has changed. If you are interested in making a new complaint, see How to Complain.

If you are a council:

  • Nothing has changed. We will write to your complaints team in due course to provide an up-to-date logo for including on your website or in complaints procedures.

If you are a social care provider:

  • Nothing has changed. We are still the Ombudsman for all adult social care complaints. We will write to care providers we have on record in due course, to provide an up-to-date logo for including on your website or in complaints procedures.
  • To find out more about our role in investigating complaints, visit our Adult Social Care pages. To download useful information to help you deal with complaints effectively see our Resources for care providers page.

Our name change will be phased in when documents and material need updating – we are not undertaking a large-scale rebrand. Therefore you will still see references to the Local Government Ombudsman in some of our materials.

The Local Government and Social Care Ombudsman remedies injustice and improves local public services. Our investigations change services for the better. We share the findings so councils and care providers can learn and improve.

Article date: 19 June 2017

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