Remedy injustice - improve local public services
Our strategic objectives
We have four strategic objectives:
- We provide an excellent service that is easy to find and use
- We deliver effective redress through impartial, rigorous and proportionate investigations
- We use what we learn from complaints to improve local public services
- We are accountable to the public and use public money efficiently and effectively
Our mission and objectives are set out in detail in our Corporate Strategy 2015-18.