For news, reports, information about us and complaints data for councils
About us
Our boards, structures, staff, aims and performance
Accessing information
The information we publish and how to request information from us
News
View press releases and press office contact details
Reports
Lessons from casework, annual reviews of complaints
Councils' performance
See our council performance map where you can search complaint statistics for every English local authority
Information for organisations we investigate
Information for councils, care providers and other organisations we investigate
Staff guidance
Casework guidance produced for our staff, but published for transparency
Internal policies
Internal policies made available for transparency
Required cookies
These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.
View required cookies
Analytical cookies
Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.We recommend you set these 'ON'.
View analytical cookies
In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.
Privacy settings
It appears that your web browser does not support JavaScript, or you have temporarily disabled scripting. Either way, this site won't work without it. Please take a look at how to enable javascript for more help.