London Borough of Ealing (25 010 191)

Statement Closed after initial enquiries Traffic management 22-Dec-2025

Summary: We will not investigate Ms X’s complaint about the implementation of a traffic management order. There is insufficient evidence of fault and the personal injustice claimed is not significant enough to warrant investigation.

Transport for London (25 014 278)

Statement Closed after initial enquiries Traffic management 22-Dec-2025

Summary: We cannot investigate this complaint about Penalty Charges Notices. This is because the complainant has already appealed to the tribunal.

North Lincolnshire Council (25 010 561)

Statement Closed after initial enquiries Traffic management 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council not taking responsibility for the timing of temporary traffic lights at highway works by a water company which it permitted, and officers not contacting the company after he reported the matter. There is insufficient significant personal injustice to Mr X from the issues complained of to warrant us investigating.

Buckinghamshire Council (25 010 998)

Statement Closed after initial enquiries Traffic management 17-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s consultation and process regarding a Traffic Regulation Order (TRO) to change a speed limit on part of a local road, and how it dealt with his complaint. There is not enough significant personal injustice to Mr X caused by the matters complained of to warrant investigation. We do not investigate council complaint‑handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X wants.

Transport for London (25 011 743)

Statement Closed after initial enquiries Traffic management 16-Dec-2025

Summary: We will not investigate Ms X’s complaint about a Penalty Charge Notice for a road charging scheme contravention. This is because it was reasonable for Ms X to appeal to the London Tribunals.

Transport for London (25 012 682)

Statement Closed after initial enquiries Traffic management 16-Dec-2025

Summary: We will not investigate this complaint about Transport for London’s ‘auto-pay’ service. This is because investigation is unlikely to achieve any worthwhile outcome for Mr X. Transport for London has refunded Mr X for a charge made in error and the further injustice Mr X describes is entirely speculative. Transport for London has followed its published policies and the terms and conditions for the service, which provide sufficient opportunity for motorists to dispute charges, and if Mr X considers it is unfit for purpose he does not have to use it.

Transport for London (24 016 632)

Statement Upheld Traffic management 08-Dec-2025

Summary: Miss D complains TFL incorrectly changed the status of her vehicle to non ULEZ compliant and delayed responding to her complaint. There is fault in respect of complaint handling but no fault regarding the compliance issue. TFL has already offered a reasonable remedy to Miss D for the complaint handling.

Transport for London (25 006 861)

Statement Closed after initial enquiries Traffic management 05-Dec-2025

Summary: We will not investigate this complaint about Transport for London’s refusal to refund Mr X’s payments for driving in the ultra-low emission zone since 2022. This is because there is not enough evidence of fault by Transport for London in making the charges. The Authority accepts it wrongly awarded Mr X an exemption from paying the charge, but this did not cause Mr X injustice.

Rother District Council (24 002 620)

Statement Upheld Traffic management 04-Dec-2025

Summary: Mr X complained about a Council parking notice. We found fault with the notice issued. The Council agreed to provide a suitable apology and waive the notice and amend the wording on future notices and associated documents and signage. The Council also agreed to complete a review of its current parking enforcement regime.

Suffolk County Council (25 009 340)

Statement Closed after initial enquiries Traffic management 04-Dec-2025

Summary: We will not investigate this complaint about the way the Council decided not to make an Experimental Traffic Regulation Order permanent. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.