Devon County Council (23 019 457)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Miss B’s complaint that the Council is failing to maintain the road which serves her home. This is because it is reasonable for Miss B to apply to court for an order requiring the Council to repair the road.

Lancashire County Council (23 019 543)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Mrs C’s complaint about the Council not maintaining the road where she lives. This is because it is reasonable for Mrs C to pursue this matter at court.

Hertfordshire County Council (23 018 109)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Mr X’s complaint about a dangerous road junction which he believes is to blame for his financial loss following a road traffic accident. This is because the injustice Mr X claims is not the result of any fault by the Council.

Newcastle upon Tyne City Council (23 017 612)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2024

Summary: We will not investigate Mr X’s complaint about the state of the road. This is because the law provides an alternative remedy or the issue and it would be reasonable for Mr X to use it in this case.

London Borough of Havering (23 017 905)

Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2024

Summary: We will not investigate this complaint about damage caused to Miss X’s driveway. It is reasonable for Miss X to use her right to issue a claim in the small claims court, should the Council’s insurers not accept responsibility.

London Borough of Barnet (23 019 322)

Statement Closed after initial enquiries Highway repair and maintenance 01-Mar-2024

Summary: We will not investigate this claim for damage to a car. This is because it is reasonable for the complainant to go to court.

Devon County Council (23 017 102)

Statement Closed after initial enquiries Highway repair and maintenance 01-Mar-2024

Summary: We will not investigate Ms X’s complaints about highway disrepair. This is because the law provides an alternative remedy for the issue and we consider it would be reasonable for her to use it in this case. If Ms X wishes to pursue the matter she may serve notice on the Council and go to court. She may also make a claim for any damage to her property or personal injury.

West Sussex County Council (23 015 994)

Statement Closed after initial enquiries Highway repair and maintenance 28-Feb-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her claim for compensation for damage to her vehicle. This is because the main issue concerns the Council’s liability for the damage and it would be reasonable for Mrs X to make a claim against it at court.

Surrey County Council (23 017 690)

Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2024

Summary: We will not investigate Mr X’s claim for damages arising from a pothole. This is because it is reasonable to expect Mr X to go to court to determine the Council’s liability.

East Sussex County Council (23 017 104)

Statement Closed after initial enquiries Highway repair and maintenance 26-Feb-2024

Summary: We will not investigate this complaint about highway maintenance because the matter is better dealt with by insurers and the courts and we are satisfied with the action taken by the Council in the complaint.