Hertsmere Borough Council (25 013 383)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with matters concerning his role as a landlord. This is because his complaint is made late. Mr X’s complaint about a data breach and how the Council dealt with his requests for information is better dealt with by the Information Commissioner.

Norfolk County Council (25 013 764)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint about a data breach. This is because the Information Commissioner is better placed to deal with the matter.

Swindon Borough Council (25 017 484)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs Y’s complaint about how the Council has dealt with her requests for information. The Information Commissioner is better placed to deal with the matter.

West Sussex County Council (24 018 275)

Statement Upheld Other 08-Dec-2025

Summary: Miss Y complained about a support service commissioned by the Council for people in its area recovering from alcohol and drug misuse and provided to Mr X, her late father. We have found fault, causing injustice, by the service provider in failing to: follow its proper procedure in response to a suspicion Mr X had been drinking alcohol: record this procedure in writing; and ensure all staff had received training about the procedure. The Council has agreed to remedy this injustice by apologising to Miss Y for the distress caused and providing evidence from the service provider it has completed service improvements.

Suffolk County Council (25 008 004)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s use of its unreasonable behaviour policy to restrict contact with Ms X because there is not enough evidence of fault to justify investigating.

South Derbyshire District Council (25 010 359)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council refused to communicate with him by phone. There is insufficient evidence of fault.

Blackpool Borough Council (25 011 101)

Statement Upheld Other 08-Dec-2025

Summary: We will not investigate Mrs X’s complaint that Council crematorium staff scattered her relative’s ashes without the family’s consent. It is unlikely we could add to the Council’s investigation or achieve anything more.

Northumberland County Council (25 015 366)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to a report of trader misconduct. There is no worthwhile outcome achievable and no significant injustice to Mr X.

Wiltshire Council (25 016 431)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate this complaint about access to information. The Information Commissioner is better placed to deal with this matter.

Royal Borough of Greenwich (25 001 936)

Statement Upheld Other 02-Dec-2025

Summary: The Council was at fault for not explaining its decision to start charging Ms X for the use of a storage cabin at a Council-run market. It was not at fault for applying the charge. The fault caused Ms X confusion and uncertainty. The Council agreed to apologise and make a payment to Ms X.