Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 04-Sep-2017
Summary: Mr Y complains about how the Office of the Northumbria Police and Crime Commissioner and the Northumbria Police and Crime Panel dealt with complaints he made to them. We will not investigate as Mr Y is not caused a level of injustice from how his complaints were handled to warrant our involvement.
Statement Upheld Other 04-Sep-2017
Summary: There was fault in the way the Council carried out a tendering process for enforcement agency services and dealt with X's complaint on behalf of one of the agencies. However, this did not lead to any significant injustice for X's Agency. The Council has agreed to carry out training to ensure a better understanding of its contract procedure rules and complaints policy.
Statement Closed after initial enquiries Other 01-Sep-2017
Summary: The Ombudsman cannot investigate Mr B's complaint the Council has failed to comply with a court order requiring it to release money held in a trust fund. We have no power to investigate where a person has started court action about the matter.
Statement Closed after initial enquiries Other 31-Aug-2017
Summary: The Ombudsman cannot investigate Mr X's complaint about Surrey Police & Crime Commissioner's handling of his allegations against members of the Surrey police force as the matter is not within our jurisdiction. Mr X may wish to refer the matter to the Independent Police Complaints Commission.
Statement Closed after initial enquiries Other 29-Aug-2017
Summary: The Ombudsman will not investigate Mr X's complaint and request for compensation for his mother following a fall at her home. If he believes the Council has been negligent he can pursue a claim through the courts.
Statement Closed after initial enquiries Other 25-Aug-2017
Summary: Mr X complains the Council is using anti terrorism strategy to harass visitors to the Council offices. The Ombudsman will not investigate this complaint as it is unlikely we will find fault in the Council's actions and Mr X has not suffered any significant injustice.
Statement Upheld Other 24-Aug-2017
Summary: There was fault by the Council in the failure to keep proper records of the reasons for the LADO's decision to contact the complainant's employer and of the contact itself. There was fault in how the Council dealt with the complaint. The Council will pay Miss B £150 in recognition of the failures in the handling of the complaint.
Statement Closed after initial enquiries Other 22-Aug-2017
Summary: We cannot investigate Mr Y's complaint as it relates to the actions of the Returning Officer and is therefore outside our legal remit.
Statement Upheld Other 21-Aug-2017
Summary: There is no fault in the process leading to the Council's decision to take court action. However, it failed to properly communicate and delayed when dealing with complaints about this.
Statement Closed after initial enquiries Other 18-Aug-2017
Summary: Mr X complained about the Council's decision to deny him a market trading licence. He says it acted unreasonably and discriminatory. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault on the Council's part which has caused injustice to Mr X.