Royal Borough of Kensington & Chelsea (25 003 671)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s support of her housing matters. The Council accepted some fault, for which it has apologised, and further investigation is not likely to lead to a different outcome. In respect to two outstanding issues, there is insufficient injustice to justify our involvement.

Westminster City Council (25 010 670)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to prevent dampness spreading through a party wall with one of its properties. This is a civil matter and it is reasonable for the complainant to take the matter to the courts or the Housing Ombudsman if the Council is their freeholder.

London Borough of Croydon (25 020 644)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We cannot investigate Mr B’s complaint about a boundary matter relating to the adjoining Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Bromley (25 017 809)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about damage caused to Mrs X’s property as it is unlikely we will find Council fault led to the injustice Mrs X claims plus damage claims can only, ultimately be determined in court.

West Northamptonshire Council (25 009 880)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council charging a landlord for improvement works identified in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Bournemouth, Christchurch and Poole Council (25 015 807)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate this complaint about the Council’s complaint handling regarding a potential data breach of Ms X’s personal details. This is because the substantive issue is out of our jurisdiction.

Royal Borough of Greenwich (25 011 476)

Statement Closed after initial enquiries Other 24-Nov-2025

Summary: We cannot investigate this complaint the Council delayed in repairing a faulty boiler. The law says we cannot investigate the Council’s actions where it relates to the management of properties on a long lease.

London Borough of Brent (25 016 987)

Statement Closed after initial enquiries Other 20-Nov-2025

Summary: We cannot investigate Miss B’s complaint that her home has been damaged due to the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Enfield (24 022 271)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept liability for a claim that Ms X’s belongings were damaged when they were in commercial storage arranged by the Council under its homelessness duty. We cannot determine claims about negligence and the courts are better placed to deal with claims about loss or damage to private property.

London Borough of Redbridge (25 010 001)

Statement Closed after initial enquiries Other 18-Nov-2025

Summary: We will not investigate this complaint about the Council not fulfilling commitments it made to Ms X when she moved to a new property. Further investigation by the Ombudsman would not lead to a different outcome.