Homelessness


Recent statements in this category are shown below:

  • Westminster City Council (17 006 874)

    Statement Not upheld Homelessness 11-Sep-2017

    Summary: Mr B complains the Council will not pay to accommodate his dogs in kennels. The Ombudsman has not found evidence of fault and has completed the investigation and not upheld the complaint.

  • Wirral Metropolitan Borough Council (16 016 699)

    Statement Not upheld Homelessness 05-Sep-2017

    Summary: there was no fault in the way the Council decided Miss Y did not qualify to join the Property Pool Plus housing register and considered her request for a review of that decision. I did not investigate other parts of the complaint.

  • London Borough of Redbridge (16 016 407)

    Statement Upheld Homelessness 05-Sep-2017

    Summary: The Council was not at fault in this case for not providing alternative accommodation before Miss B and her family were evicted from their previous home. However the Council was at fault for not telling Miss B she could request a review of the new accommodation's suitability. The Council has agreed to apologise and ensure it advises people properly of their review rights in future.

  • Reigate & Banstead Borough Council (16 017 244)

    Statement Upheld Homelessness 30-Aug-2017

    Summary: Mr X complains about the way the Council handled his homelessness application and its dealings with him over various housing matters. There was fault by the Council and it remedied the injustice to Mr X through an apology.

  • London Borough of Southwark (16 012 479)

    Statement Upheld Homelessness 29-Aug-2017

    Summary: The Council failed to consider Mrs X as homeless when it was aware she was living in overcrowded and unsuitable accommodation. The Council also failed to take action against Mrs X's landlord when repairs were not completed.

  • London Borough of Lewisham (17 004 626)

    Statement Closed after initial enquiries Homelessness 23-Aug-2017

    Summary: Ms X complained about the Council's decision on her homeless application in 2015. She also complained about her being removed from the housing register in 2015. The Ombudsman will not exercise his discretion to investigate Ms X's complaints which were made outside the normal 12 months period. It was reasonable for her to use the alternative remedy available at the time.

  • Horsham District Council (16 017 682)

    Statement Not upheld Homelessness 23-Aug-2017

    Summary: Ms X complains of poor treatment by the Council during her contact with it on various housing matters. The Ombudsman did not find fault by the Council.

  • Royal Borough of Kensington & Chelsea (17 004 758)

    Statement Closed after initial enquiries Homelessness 18-Aug-2017

    Summary: The Ombudsman will not investigate this complaint that the Council has not given the complainant permanent accommodation. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used. In addition, the Ombudsman cannot achieve the outcome the complainant wants and part of the complaint is late.

  • Royal Borough of Kensington & Chelsea (17 005 595)

    Statement Closed after initial enquiries Homelessness 17-Aug-2017

    Summary: Mr X complained about the Council's decision on his homeless application. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to ask for a review of his case and appeal to the County Court if he remained dissatisfied.

  • London Borough of Islington (16 010 652)

    Statement Upheld Homelessness 15-Aug-2017

    Summary: there were faults in the way the Council handled Ms X's homelessness application. The Council has agreed to the recommendations made to remedy the injustice this caused Ms X.

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