Recent statements in this category are shown below:
Statement Not upheld Homelessness 11-Sep-2017
Summary: Mr B complains the Council will not pay to accommodate his dogs in kennels. The Ombudsman has not found evidence of fault and has completed the investigation and not upheld the complaint.
Statement Not upheld Homelessness 05-Sep-2017
Summary: there was no fault in the way the Council decided Miss Y did not qualify to join the Property Pool Plus housing register and considered her request for a review of that decision. I did not investigate other parts of the complaint.
Statement Upheld Homelessness 05-Sep-2017
Summary: The Council was not at fault in this case for not providing alternative accommodation before Miss B and her family were evicted from their previous home. However the Council was at fault for not telling Miss B she could request a review of the new accommodation's suitability. The Council has agreed to apologise and ensure it advises people properly of their review rights in future.
Statement Upheld Homelessness 30-Aug-2017
Summary: Mr X complains about the way the Council handled his homelessness application and its dealings with him over various housing matters. There was fault by the Council and it remedied the injustice to Mr X through an apology.
Statement Upheld Homelessness 29-Aug-2017
Summary: The Council failed to consider Mrs X as homeless when it was aware she was living in overcrowded and unsuitable accommodation. The Council also failed to take action against Mrs X's landlord when repairs were not completed.
Statement Closed after initial enquiries Homelessness 23-Aug-2017
Summary: Ms X complained about the Council's decision on her homeless application in 2015. She also complained about her being removed from the housing register in 2015. The Ombudsman will not exercise his discretion to investigate Ms X's complaints which were made outside the normal 12 months period. It was reasonable for her to use the alternative remedy available at the time.
Statement Not upheld Homelessness 23-Aug-2017
Summary: Ms X complains of poor treatment by the Council during her contact with it on various housing matters. The Ombudsman did not find fault by the Council.
Statement Closed after initial enquiries Homelessness 18-Aug-2017
Summary: The Ombudsman will not investigate this complaint that the Council has not given the complainant permanent accommodation. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used. In addition, the Ombudsman cannot achieve the outcome the complainant wants and part of the complaint is late.
Statement Closed after initial enquiries Homelessness 17-Aug-2017
Summary: Mr X complained about the Council's decision on his homeless application. The Ombudsman will not investigate this complaint. It was reasonable for Mr X to ask for a review of his case and appeal to the County Court if he remained dissatisfied.
Statement Upheld Homelessness 15-Aug-2017
Summary: there were faults in the way the Council handled Ms X's homelessness application. The Council has agreed to the recommendations made to remedy the injustice this caused Ms X.