Homelessness


Recent statements in this category are shown below:

  • London Borough Of Brent (16 012 819)

    Statement Upheld Homelessness 17-Jul-2017

    Summary: The Council placed a family in a series of unsuitable bed and breakfasts over the course of a year. It did not deal properly with requests for a review of suitability or complaints about facilities. A one-year old child in the family has type one diabetes. His mother could not properly control his diet and he also had several infections his mother blames on unclean shared facilities. The child had several hospital admissions. The Council has now provided suitable housing. The Council should apologise to the family and pay the complainant £5,700.

  • London Borough of Waltham Forest (16 010 032)

    Statement Upheld Homelessness 17-Jul-2017

    Summary: The Council was at fault as it delayed contacting Ms X when she told it her temporary accommodation was in disrepair. This led to Mr and Ms X living in disrepair for longer than they should have. The Council did not provide a schedule of works to Mr and Ms X so they were unclear about what works were on the schedule. The Council sent information by post when it knew Mr and Ms X had issues with receiving post so they did not have enough notice for visits. The Council has agreed to apologise and pay £200 to Mr and Ms X to acknowledge the inconvenience caused by the faults identified

  • Birmingham City Council (15 005 058)

    Statement Upheld Homelessness 14-Jul-2017

    Summary: the Council has paid £150 for losing the complainant's documents. I consider this is a satisfactory remedy.

  • London Borough of Lewisham (17 003 508)

    Statement Closed after initial enquiries Homelessness 14-Jul-2017

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's handling of his homelessness application. This is because Mr B had review and appeal rights against the Council's decision that were reasonable for him to use. Also, it is too early to consider Mr B's complaint about the Council's delay deciding his application and refusal to provide interim accommodation.

  • London Borough of Southwark (17 004 183)

    Statement Closed after initial enquiries Homelessness 12-Jul-2017

    Summary: The Ombudsman will not investigate this complaint about the complainant's eviction in 2014. This is because it is a late complaint and because there were appeal rights the complainant could have used.

  • Westminster City Council (16 017 649)

    Statement Upheld Homelessness 11-Jul-2017

    Summary: There was a delay in completing a review of a homeless decision and poor internal communication by the Council. This caused Mr C avoidable anxiety and uncertainty. To remedy the injustice, The Council has agreed to apologise and makes a symbolic payment of £100

  • London Borough of Waltham Forest (16 012 811)

    Statement Upheld Homelessness 11-Jul-2017

    Summary: The Council provided a damp flat to a homeless family as temporary accommodation and did not take proper action to deal with this. The family lived in insanitary and unhealthy accommodation from November 2014 to May 2017. The Council will pay the family £250 a month for every month they lived in these condition (£7,250) and £500 as a contribution to their ruined possessions. The Council have now moved the family to suitable accommodation and will give their housing application extra priority.

  • London Borough of Hackney (15 015 035)

    Statement Upheld Homelessness 10-Jul-2017

    Summary: There was fault by the Council because it did not make clear the terms of its offer to help the complainant with a house move. The Council agreed to remedy the injustice to the complainant through a payment of £100.

  • London Borough of Harrow (16 014 487)

    Statement Not upheld Homelessness 07-Jul-2017

    Summary: There is no fault by the Council. The Council will pay Mr B £1600 for his rent in advance and deposit on receipt of evidence that the deposit is held in accordance with the law.

  • Gateshead Metropolitan Borough Council (17 004 041)

    Statement Closed after initial enquiries Homelessness 07-Jul-2017

    Summary: Ms X complained about the Council's refusal to disclose information to her about her client's housing background. Ms X says she needs this to support her client's review of the Council's decision on her homeless case. The Ombudsman will not investigate Ms X's complaint because it was reasonable for her to complain to the Information Commissioner which is the proper authority to investigate such matters.

;